Job Description
At arenaflex, we're revolutionizing the way personal lines insurance is bought and sold. Our fully-remote agency is dedicated to providing exceptional service to our clients, and we're seeking an experienced Customer Service Representative (CSR) to. As a CSR at arenaflex, you'll play a vital role in maintaining the highest level of retention and customer satisfaction for our book of business. If you're passionate about delivering exceptional customer experiences and thrive in a technology-forward environment, we encourage you to apply.
About arenaflex arenaflex is a leading provider of innovative insurance solutions, and our agency is at the forefront of this revolution. We're committed to providing our clients with personalized advice and exceptional service, and we're seeking like-minded individuals to. Our agency is fully remote, allowing you to work from the comfort of your own home and enjoy a better work-life balance. Responsibilities As a Customer Service Representative at arenaflex, you'll be responsible for: * Intake and triage of existing client inquiries via phone, email, and SMS * Driving a complete, efficient, and professional resolution for each client inquiry * Expertly utilizing our internal and external platforms, including our CRM and multiple carrier portal systems * Identifying and converting cross-sell opportunities * Identifying and following up on key retention opportunities * Assisting in the development of processes and playbooks for the CSR team * Working with our internal product and operations teams to improve our proprietary systems and processes for a best-in-class onboarding and customer experience * Tracking and optimizing on key service metrics, such as first response time, resolution time, CSAT, retention, and escalations Qualifications To be successful in this role, you'll need: * An active P&C insurance license * Multiple years of experience servicing personal lines auto and home * Multiple years of experience handling customer service calls or experience in a call center * Experience cross-selling policies * Excellent communication, organization, and multitasking skills * Experience delivering client-focused solutions and creating long-lasting relationships * Technology-forward: tech company experience preferred * Call center or remote experience a bonus * Bonus for Bilingual: communicate fluently with our Spanish-speaking customers Skills and Competencies To excel in this role, you'll need to possess: * Strong communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Excellent problem-solving and analytical skills * Ability to work independently and as part of a team * Strong organizational and time management skills * Ability to adapt to new technologies and systems * Strong customer service skills, with a focus on delivering exceptional experiences
Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our employees grow and develop their careers.
As a CSR, you'll have access to: * Ongoing training and development opportunities * Mentorship and coaching from experienced team members * Opportunities for career advancement and professional growth * A dynamic and supportive work environment that encourages collaboration and innovation Work Environment and Company Culture
Our agency is fully remote, allowing you to work from the comfort of your own home. We're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.
Our company culture is built on the principles of: * Collaboration and teamwork * Innovation and creativity * Customer focus and satisfaction * Continuous learning and development * Work-life balance and flexibility
Compensation, Perks, and Benefits As a CSR at arenaflex, you'll enjoy: * Competitive compensation, including a high base salary and uncapped commissions * A remote role, allowing you to work from home * Great benefits, including 100% covered medical, dental, and vision insurance * Early role at a fast-growing company with significant traction * Opportunities for career advancement and professional growth If you're passionate about delivering exceptional customer experiences and thrive in a technology-forward environment, we encourage you to apply.
Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you! !