Job Description
At arenaflex, we are committed to providing exceptional patient care and delivering a distinctive and delightful customer experience. As an Experienced Pharmacy Customer Service Associate, you will play a vital role in ensuring that our patients receive the highest level of care and service. If you are passionate about delivering exceptional patient care and have a strong commitment to customer service, we encourage you to apply for this exciting opportunity.
- *About arenaflex**
arenaflex is a leading healthcare company that is dedicated to improving the lives of our patients and customers. With a strong presence in the community, we are committed to providing exceptional patient care and delivering a distinctive and delightful customer experience. Our team of dedicated professionals is passionate about delivering high-quality care and service, and we are seeking like-minded individuals to join our team.
- *Job Summary**
As an Experienced Pharmacy Customer Service Associate, you will be responsible for providing exceptional patient care and delivering a distinctive and delightful customer experience. You will work closely with our pharmacists and other healthcare professionals to ensure that our patients receive the highest level of care and service. Your primary responsibilities will include:
- Registering sales on assigned cash register and providing customers with courteous, fair, friendly, and efficient checkout service
- Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions
- Engaging customers and patients by greeting them and offering assistance with products and services
- Resolving customer issues and answering questions to ensure a positive customer experience
- Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience
- Providing customers with courteous, friendly, fast, and efficient service
- Recommending items for sale to customers and recommending trade-up and/or companion items
- Registering customer purchases on assigned cash register, collecting cash and distributing change as requested; processing voids, returns, rain checks, refunds, and exchanges as needed
- Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records
- Checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader
- Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
- Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
- Reviewing and complying with the arenaflex Pharmacy Code of Conduct
- Strictly adhering to the arenaflex policy regarding Good Faith Dispensing during all applicable prescription dispensing activities
- Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians
- Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner, and performing other clerical duties as assigned by the Pharmacy Manager
- Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals
- Maintaining knowledge of Company asset protection techniques, and filing claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors, or damaged goods involving Rx drugs
- Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
- Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
- Completing resets and revisions as directed
- Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
- Assisting in stock rotation, using the first in, first out method, and restocking outs
- Having working knowledge of store systems and store equipment
- Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products
- Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
- Complying with all company policies and procedures; maintaining respectful relationships with coworkers
- Completing special assignments and other tasks as assigned
- *Essential Qualifications**
- Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
- Requires willingness to work flexible schedule, including evenings and weekend hours
- Must be able to lift up to 25 pounds and stand for long periods of time
- Must be able to work in a fast-paced environment and multitask
- Must be able to maintain confidentiality and handle sensitive information
- *Preferred Qualifications**
- Prefer six months of experience in a retail environment
- Prefer prior work experience with arenaflex
- Prefer good math skills to fill prescriptions accurately, including counting, measuring, and weighing medications
- Prefer good computer skills
- Prefer knowledge of store inventory control
- Prefer PTCB certification
- *Skills and Competencies**
- Excellent customer service skills
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask
- Ability to maintain confidentiality and handle sensitive information
- Ability to lift up to 25 pounds and stand for long periods of time
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
- *Career Growth Opportunities and Learning Benefits**
- arenaflex offers a comprehensive training program to help you develop your skills and advance your career
- Opportunities for career growth and advancement within the company
- Competitive salary and benefits package
- Opportunities for professional development and continuing education
- Collaborative and supportive work environment
- *Work Environment and Company Culture**
- arenaflex is a dynamic and fast-paced work environment that requires flexibility and adaptability
- Collaborative and supportive work environment
- Opportunities for professional development and continuing education
- Competitive salary and benefits package
- Recognition and rewards for outstanding performance
- Opportunities for career growth and advancement within the company
- *Compensation, Perks, and Benefits**
- Competitive salary and benefits package
- Opportunities for professional development and continuing education
- Recognition and rewards for outstanding performance
- Opportunities for career growth and advancement within the company
- Comprehensive training program to help you develop your skills and advance your career
- Collaborative and supportive work environment
- *How to Apply**
If you are passionate about delivering exceptional patient care and have a strong commitment to customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online application system. We look forward to hearing from you!
- *Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees.
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