Job Description
At arenaflex, we are dedicated to providing exceptional patient care and delivering a distinctive and delightful customer experience. As an Experienced Pharmacy Customer Service Associate, you will play a vital role in ensuring that our patients receive the highest level of service and care. If you are passionate about delivering exceptional patient experiences and have a strong commitment to customer service, we encourage you to apply for this exciting opportunity.
- *About arenaflex**
arenaflex is a leading healthcare company that is committed to improving the lives of our patients and customers. We are a dynamic and innovative organization that is dedicated to providing exceptional patient care and delivering a distinctive and delightful customer experience. Our team of dedicated professionals is passionate about making a difference in the lives of our patients and customers, and we are seeking like-minded individuals to join our team.
- *Key Responsibilities**
As an Experienced Pharmacy Customer Service Associate, you will be responsible for delivering exceptional patient experiences and providing courteous, friendly, and efficient service to our customers. Your key responsibilities will include:
- Registering sales on assigned cash register and providing customers with courteous, fair, friendly, and efficient checkout service
- Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions
- Engaging customers and patients by greeting them and offering assistance with products and services
- Resolving customer issues and answering questions to ensure a positive customer experience
- Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience
- Recommending items for sale to customers and recommending trade-up and/or companion items
- Registering customer purchases on assigned cash register, collecting cash and distributing change as requested; processing voids, returns, rain checks, refunds, and exchanges as needed
- Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records
- Checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader
- Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
- Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
- Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians
- Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner, and performing other clerical duties as assigned by the Pharmacy Manager
- Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals
- Maintaining knowledge of Company asset protection techniques and filing claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors, or damaged goods involving Rx drugs
- Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
- Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
- Completing resets and revisions as directed
- Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
- Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products
- Assuming web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders, and delivers orders to customers as they arrive at store)
- Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
- Complying with all company policies and procedures; maintaining respectful relationships with coworkers
- *Essential and Preferred Qualifications**
- Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
- Requires willingness to work flexible schedule, including evenings and weekend hours
- Prefer six months of experience in a retail environment
- Prefer prior work experience with arenaflex
- Prefer good math skills so they can fill prescriptions accurately, including counting, measuring, and weighing medications
- Prefer good computer skills
- Prefer knowledge of store inventory control
- Prefer PTCB certification
- *Skills and Competencies Required for Success**
- Excellent communication and interpersonal skills
- Strong customer service skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Basic math skills and ability to accurately count, measure, and weigh medications
- Good computer skills and ability to learn new software and systems
- Knowledge of store inventory control and ability to maintain accurate records
- Ability to work independently and as part of a team
- Strong problem-solving skills and ability to think critically
- Ability to maintain confidentiality and handle sensitive information
- *Career Growth Opportunities and Learning Benefits**
At arenaflex, we are committed to providing our employees with opportunities for career growth and development. As an Experienced Pharmacy Customer Service Associate, you will have the opportunity to:
- Develop your skills and knowledge in customer service, pharmacy operations, and inventory management
- Work with a team of dedicated professionals who are passionate about delivering exceptional patient experiences
- Participate in ongoing training and development programs to enhance your skills and knowledge
- Take on new challenges and responsibilities as you grow and develop in your career
- Enjoy a competitive salary and benefits package, including opportunities for bonuses and promotions
- *Work Environment and Company Culture**
At arenaflex, we are committed to creating a work environment that is safe, inclusive, and respectful. Our company culture is built on the values of:
- Respect: We treat each other with respect and dignity, regardless of our position or role.
- Integrity: We operate with integrity and honesty in all our interactions, both internal and external.
- Excellence: We strive for excellence in everything we do, from delivering exceptional patient experiences to maintaining accurate records and inventory.
- Teamwork: We work together as a team to achieve our goals and objectives.
- Innovation: We are committed to innovation and continuous improvement, always looking for ways to improve our processes and services.
- *Compensation, Perks, and Benefits**
At arenaflex, we offer a competitive salary and benefits package, including:
- Competitive salary and bonuses
- Comprehensive health insurance, including medical, dental, and vision coverage
- 401(k) retirement plan with company match
- Paid time off, including vacation, sick leave, and holidays
- Opportunities for professional development and career growth
- Access to exclusive discounts and perks, including discounts on arenaflex products and services
- *Conclusion**
If you are passionate about delivering exceptional patient experiences and have a strong commitment to customer service, we encourage you to apply for this exciting opportunity. As an Experienced Pharmacy Customer Service Associate, you will have the opportunity to work with a team of dedicated professionals who are passionate about making a difference in the lives of our patients and customers. Apply now to join our team and start your career with arenaflex!
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