Job Description
Join the Amazon Pharmacy Team as a Clinical Customer Care Pharmacy Technician
Are you a motivated and detail-oriented pharmacy technician looking for a remote opportunity to make a difference in the lives of customers? Do you have a passion for delivering exceptional customer service and supporting the healthcare needs of individuals? Look no further than Amazon Pharmacy's Clinical Customer Care team! As a Pharmacy Technician, you will play a vital role in empowering customers to take their medications correctly and achieve better overall wellness. With a competitive salary and flexible work arrangements, this is an exciting opportunity to join a dynamic team and grow your career.
About Amazon Pharmacy and Our Culture
Amazon Pharmacy is a leading online pharmacy that offers a wide range of prescription medications and healthcare products. Our mission is to make healthcare more accessible and affordable for everyone. We value a culture of innovation, customer obsession, and teamwork. Our team members are passionate about delivering exceptional customer experiences and supporting the healthcare needs of individuals. We offer a collaborative and dynamic work environment that encourages growth, learning, and creativity.
Key Responsibilities
As a Pharmacy Technician - Clinical Customer Care, you will be responsible for:
- Providing exceptional customer service: Answering incoming telephone calls from Customer Care associates, making outbound calls, and assisting with urgent situations as needed.
- Supporting the clinical pharmacist team: Assisting with outgoing MD, pharmacy, and customer calls, and providing guidance and feedback to Customer Care associates.
- Managing tickets and help desk tasks: Completing tickets to support the Customer Care team and Clinical RPh team, and monitoring and processing help desk assigned tasks.
- Maintaining knowledge of policies and procedures: Staying up-to-date on Amazon Pharmacy's policies and procedures, as well as products and services.
- Escalation and resolution: Acting as a primary point of contact for escalated calls, handling escalated calls, and following through until resolution has been met.
- Reporting and investigation: Managing reporting of customer complaints, investigating pharmacy errors, and providing resolution per set SLA's.
- Learning and development: Learning pharmacy laws and regulations nationwide, and staying current on system and technology/software outages.
- Collaboration and teamwork: Working autonomously and proactively identifying areas in need of improvement, with constant collaboration with teammates.
- Customer-centricity and quality: Demonstrating a commitment to quality and customer-centricity in all interactions.
Requirements and Qualifications
Basic Qualifications
- Active and unrestricted in-state Board of Pharmacy License: This includes Pharmacy Technician, Trainee, and Assistant Licenses.
- High school or equivalent diploma: A high school diploma or equivalent is required.
Preferred Qualifications
- National Pharmacy Technician Certification: PTCB or NHA certification is preferred.
- Demonstrated ability to work as an effective team member: Experience working collaboratively with others is preferred.
- Strong organization skills and attention to detail: Experience with organization and attention to detail is preferred.
- Experience recognizing and identifying patient medications: Experience with medication recognition and identification is preferred.
- 6+ months of relevant experience working with computer and web-based tools: Experience with computer and web-based tools is preferred.
- Experience working under pressure in a fast-paced work environment: Experience working in a fast-paced environment with high productivity and quality standards is preferred.
What We Offer
As a Pharmacy Technician - Clinical Customer Care with Amazon Pharmacy, you will enjoy:
- Competitive salary: A competitive salary range for this role.
- Flexible work arrangements: Remote work opportunity with flexible scheduling.
- Opportunities for growth and development: Opportunities to learn and grow with our team.
- Collaborative and dynamic work environment: A culture of innovation, customer obsession, and teamwork.
- Commitment to diversity and inclusion: A diverse and inclusive workplace that values all employees.
Why Join Our Team?
As a Pharmacy Technician - Clinical Customer Care with Amazon Pharmacy, you will have the opportunity to:
- Make a difference in the lives of customers: By providing exceptional customer service and supporting the healthcare needs of individuals.
- Grow your career: With opportunities for growth and development.
- Work with a dynamic team: Collaborating with a team of passionate and dedicated professionals.
- Enjoy a flexible work environment: With remote work opportunities and flexible scheduling.
How to Apply
If you are a motivated and detail-oriented pharmacy technician looking for a remote opportunity to make a difference in the lives of customers, we encourage you to apply for this exciting role! Please visit our website to submit your application.
Apply Now
Conclusion
As a Pharmacy Technician - Clinical Customer Care with Amazon Pharmacy, you will play a vital role in empowering customers to take their medications correctly and achieve better overall wellness. With a competitive salary, flexible work arrangements, and opportunities for growth and development, this is an exciting opportunity to join a dynamic team and grow your career. We look forward to hearing from you!
Apply Now