Job Description
At arenaflex, we're not just a company – we're a global community of passionate individuals driven by a shared purpose: to make a meaningful difference in the lives of our customers, clients, and the environment. As a leading digital business services company, we deliver cutting-edge solutions that help the world's top brands streamline their operations and thrive in an ever-changing landscape. With over 410,000 talented team members speaking more than 300 languages, our global presence and local expertise enable us to be a force for good in the communities we serve.
If you're seeking a career that will challenge you, inspire you, and empower you to grow, then arenaflex is the perfect place for you! Unlock
Your Potential as a Licensed Insurance Agent At arenaflex, we're committed to investing in your future and helping you achieve your goals. That's why we're offering a unique opportunity for Pre-Licensed Customer Service Representatives to become licensed insurance agents through our comprehensive 5-day paid training program. Yes, you read that correctly – you'll receive paid training to prepare for the State Insurance Exam!
Our program includes: * A dedicated trainer to guide you through the training process * Comprehensive study materials to ensure you're well-prepared for the exam * Coverage of the exam fee and scheduling * Support in obtaining your license in the 50 states/territories we operate in Benefits of Joining arenaflex As a valued member of our team, you can expect: * Paid Training: Invest in your future with our comprehensive training program * Competitive Wages: Earn a fair and competitive salary for your hard work * Full
Benefits: Enjoy comprehensive medical, dental, vision, 401k, and more * Paid Time Off: Relax and recharge with our generous paid time off policy * Employee Wellness and Engagement Programs: Prioritize your well-being and engage with our supportive community A Culture of Inclusion and Diversity At arenaflex, we believe that a diverse and inclusive workplace is the key to success.
We're committed to creating a culture where everyone feels welcome, valued, and empowered to bring their best selves to work every day. Our mission is to provide an environment that inspires, supports, and challenges our employees to grow and thrive. Your Role as a Pre-Licensed Customer Service Representative As a key member of our team, you'll be responsible for: * Resolving Complex Consumer Issues: Use your exceptional decision-making skills and innovation to resolve high-level consumer issues and advise first-level representatives on complex issues * Assisting Policy Holders: Provide support to policy holders with billing questions and concerns, as well as policy changes requested * Supporting Policy Holder Needs: Offer recommendations and adjust as necessary to meet policy holder needs Requirements for Success To excel in this role, you'll need: *6 months of customer service experience: Proven track record of delivering exceptional customer service * Over 18 years of age: Meet the minimum age requirement for this role * Ability to type 25 wpm: Demonstrate strong typing skills to efficiently manage customer interactions * High School Graduate or GED: Meet the minimum educational requirement * Comfort with desktop computer systems: Familiarity with Windows operating systems and desktop applications * Proven oral and written communication skills: Effectively communicate with customers and colleagues *6 months of call center experience (preferred): Prior experience in a call center environment * Logical problem-solving skills: Ability to analyze complex issues and develop effective solutions * Availability to work various shifts: Flexibility to work a range of shifts, including evenings and weekends * Ability to use Windows operating systems: Familiarity with Windows operating systems and desktop applications Work from Home Requirements To ensure a seamless and productive work-from-home experience, you'll need: * Internet Connection Requirements: + Minimum subscribed download rate equal to or exceeds 12.0 Mbps + Minimum subscribed upload rate equal to or exceeds 3.0 Mbps + ISP must have no packet loss and ping under 50ms * Proof of internet speed: Provide documentation of your internet speed to ensure a stable connection * Clean and quiet workspace: Create a dedicated workspace that is free from distractions and interruptions Join the arenaflex Family At arenaflex, we're committed to creating a workplace that is conducive to happiness and a healthy work-life balance.
We believe that when employees are happy and healthy, they're more productive, creative, and engaged. Join our community of passionate individuals who are dedicated to making a meaningful difference in the lives of our customers, clients, and the environment. Ready to launch your insurance career with arenaflex? and take the first step towards a rewarding and challenging role that will empower you to grow and thrive.
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