Job Description
Join arenaflex, a leading provider of cutting-edge Product Lifecycle Management (PLM) solutions, as we continue to revolutionize the retail, fashion, footwear, luxury, and consumer goods industries. Our innovative software applications empower businesses to streamline their critical processes, manage complexity, and drive growth. With a strong presence in the fast-moving consumer goods market, arenaflex is committed to delivering exceptional value to our customers. **About arenaflex** arenaflex stands at the forefront of innovation, dedicated to helping businesses thrive in today's competitive landscape. Our enterprise software applications are designed to meet the unique challenges of the retail and fashion industries, from concept to production. By streamlining the journey of bringing products to life, we enable businesses to optimize their processes, reduce costs, and improve collaboration. **The arenaflex Presales Team** Our Presales team is a dynamic and motivated group of professionals who work closely with our customers to identify their business needs and pain points. As a Presales Consultant – Customer Success, you will play a critical role in building strong relationships with our customers, understanding their business challenges, and demonstrating the value of our software solutions. **Job Summary** We are seeking an experienced and enthusiastic Presales Consultant – Customer Success to join our team in the North American region. As a key member of our Presales team, you will work directly with customers to identify their business problems and pain points, demonstrate the business benefits of our software, and foster relationships to build trust. You will also work closely with our Customer Success Managers (CSMs) to identify upsell and cross-sell opportunities, own key activities for CSMs Quarterly Business Reviews, and visit customers on-site or remotely through web sessions. **Key Responsibilities** * Work directly with customers to identify their business problems and pain points * Demonstrate the business benefits embedded in the software with enthusiasm and expertise * Foster relationships to build trust with customers and establish a strong understanding of their business needs * Ongoing communication with existing customers to keep them informed of new features and future growth opportunities * Work closely with CSMs on upsell and cross-sell opportunities to drive business growth * Own key activities for CSMs Quarterly Business Reviews, including GAP Reports, refresher training, Change Requests, and Upgrades * Identify gaps and opportunities in customer business processes to provide tailored solutions * Visit customers on-site or remotely through web sessions to provide personalized support and guidance **About You** * Highly self-motivated and able to collaborate with a team to achieve common goals * In-depth knowledge of Apparel, Footwear, and/or Private Label retail business processes * Comfortable presenting to all customer roles, from Product Development to the C-suite * Excellent organization and time management skills, with the ability to prioritize tasks and meet deadlines * Resourcefulness, adaptability, and creative thinking to navigate complex business challenges * 5-10 years of industry experience, with a strong understanding of the retail and fashion industries * Bonus for familiarity with PLM/PDM software solutions **What We Offer** * Competitive salary and generous benefits package * A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities for growth and development * A modern remote work environment and a dedicated and motivated team * A work environment built on collaboration, flexibility, and respect, with a focus on employee well-being and satisfaction * Varied and challenging work to help you grow your technical skillset and advance your career **Equal Employment Opportunities** arenaflex provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information. **How to Apply** If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant supporting documents. We look forward to hearing from you! Apply for this job