Job Description
Are you a seasoned customer success professional with a passion for driving growth and adoption in high-value accounts? Do you have a proven track record of delivering exceptional results through strategic consulting, change management, and creative problem-solving? If so, we invite you to join arenaflex as an Experienced Principal Customer Success Manager, Spanish Speaking. At arenaflex, we're revolutionizing the way businesses understand and improve their digital experiences through our leading behavioral data platform. Our technology empowers companies to uncover insights, optimize customer and employee journeys, and deliver exceptional online interactions. As a Principal Customer Success Manager, you'll play a critical role in helping our most valuable customers achieve maximum value from our Fullstory suite of products. **About arenaflex** arenaflex is a leading behavioral data platform transforming how businesses understand and improve their digital experiences. Our technology empowers companies to uncover insights, optimize customer and employee journeys, and deliver exceptional online interactions. We're building something special at arenaflex – a community of curious, collaborative, and driven individuals who are passionate about making an impact. Our values guide how we work and grow together, and we're excited about the potential of AI to enhance efficiency, spark creativity, and elevate our work. **Key Responsibilities** As a Principal Customer Success Manager, you'll be responsible for driving customer growth and adoption in a portfolio of 10-20 enterprise-level, high-value accounts. Your key responsibilities will include: * Overseeing the customer experience for a portfolio of high-value accounts, with the goal of retention and growth * Ensuring arenaflex's most strategic customers receive maximum value from their investment in our platform, utilizing key features that drive their intended business outcomes * Forecasting, identifying risk, and maintaining a strong customer renewal rate and growth rate in partnership with the Account Executive team * Partnering with multiple internal cross-functional teams (Sales, Marketing, Product, and arenaflex executive leadership) to develop and execute success plans that align stakeholders on growth strategies and risk mitigation * Creating and delivering Executive Business Reviews, presentations, and strategic consultations to align on goals, priorities, growth opportunities, and overall business vision to support optimal adoption of the Fullstory platform * Representing arenaflex as a leading domain and product expert in customer interactions, industry and corporate events, as well as online within both customer-facing and internal communities * Being an advocate for customers' product feature priorities internally within arenaflex and aligning with the product team around driving product roadmap * Utilizing AI tools (e.g., Gemini, AgentSpace, or AI features in other SaaS tools) that enhance your work quality and help you to be more efficient in making an impact **Requirements** To succeed in this role, you'll need: * 6+ years of experience in Customer Success Management or a related field * Experience managing a minimum of $4-6M ARR, working with large Fortune 500 or Global 2000 sized customers * A proven track record of measurably impacting customer results through creative problem-solving, strategic consulting, and change management. Experience in doing this with SaaS platforms is desired but not required * Exceptionally strong communication and relationship-building skills, with the ability to multithread across stakeholders and deliver compelling executive-level presentations * Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness * Native or business-level Spanish written and speaking proficiency required * Portuguese language proficiency is a plus **What We Offer** As a Principal Customer Success Manager at arenaflex, you'll enjoy a competitive compensation package, including: * A base salary ranging from $110,000 – $130,000 USD * An OTE (on-target earnings) of $157,143 – $185,714 USD * Total compensation will vary based on relevant experience, qualifications, and market conditions In addition to competitive compensation, you'll also enjoy a range of benefits, including: * Autonomy and flexibility, with a remote-first work environment and flexible paid time off * Benefits, including sponsored benefit packages for US-based employees and supplemental coverage options for international employees * Learning opportunities, including professional development programs, career coaching sessions, and an annual learning subsidy * Productivity support, including a monthly productivity stipend and reimbursement for remote colleagues' initial home office setup * Team collaboration, including team off-sites, a lively ATL home office, and annual full-company meet-up * Paid parental leave, allowing you to balance the needs of your growing family without added stress * Grow your family, with a global fertility and family building benefit that encompasses all journeys to growing your family * Bereavement leave, allowing you to take the time you need to support your family * Miscarriage/Pregnancy loss leave, providing support for Fullstorians and their partners **Join Our Community** If you're a customer success professional with a passion for driving growth and adoption in high-value accounts, we invite you to join our community at arenaflex. Apply today to become an Experienced Principal Customer Success Manager, Spanish Speaking, and help us revolutionize the way businesses understand and improve their digital experiences. Apply for this job