Job Description
As a seasoned professional in customer success, you have a unique opportunity to join arenaflex, a leading digital wholesale management platform, as a Regional Customer Success Manager for the EMEA region. This is a maternity cover position, starting in November, with a duration of 9 months, with the possibility of extension to 12 months. As a key member of the Customer Success team, you will be responsible for developing global processes and strategies to be implemented on a regional level, while managing your own book of brand accounts and mentoring the EMEA team of Customer Success Managers. **About arenaflex** arenaflex is a Series D start-up, backed by prominent investors such as Macquarie Group, Battery Ventures, Canaan Partners, and ITOCHU. Founded in 2010, we have grown to serve over 14,000 brands and 600,000 buyers across 150 countries, processing an incredible $1.7 billion in wholesale transaction volume each month. Our CEO has been recognized as a Glossy 50 "Changemaker in the Fashion Industry" and inducted into Forbes' "50 Over 50" 2022 class, reflecting our commitment to innovation and excellence. **What You’ll Do** As a Regional Customer Success Manager, you will be responsible for: * Developing global processes and strategies to be implemented on a regional level, ensuring high unit and revenue retention and upsell rates for the EMEA region. * Managing your own book of brand accounts, creating trusted advisor relationships, and driving incremental value and return on the customer's investment. * Onboarding, training, and developing the EMEA team of Customer Success Managers, ensuring they consistently master and execute CS process and strategy. * Handling client escalations for the region, resolving higher-level issues, and expanding revenue in accounts through cross-sell and upsell opportunities. * Collaborating with cross-functional teams, including Sales and Marketing, to ensure a seamless client experience from prospect to ongoing client. * Contributing to global team meetings and advocating for regional client needs by communicating to senior leadership and working cross-functionally with our Product, QA, and Data teams. **What We’re Looking For** We are seeking a highly experienced professional with: * French speaking (business-level proficiency) * Bachelor's degree (desirable) * 7+ years of experience managing accounts or owning a book of business * 5+ years of relevant work experience in SaaS, B2B, or Account Management (prior SaaS experience essential) * Ideally experience in the fashion or creative industries * Experience managing and coaching a team across multiple regions * Strong negotiation and sales skills * Experience collaborating with cross-functional teams **What We Offer** arenaflex offers a comprehensive benefits package, including: * Private Medical Insurance & Dental Cash Back Plan * 4% Employer Pension Contribution * Employer Assistance Programme * Monthly work-from-home allowance **Why Join arenaflex?** We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Join our team and be part of a dynamic and innovative company that is shaping the future of digital wholesale management. **How to Apply** If you are a motivated and experienced professional looking for a new challenge, please apply to this position by clicking on the link below. We look forward to hearing from you! **Note:** arenaflex is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply for this job