Job Description
At arenaflex, we pride ourselves on providing exceptional radiology solutions for imaging centers, clinics, and hospitals. Our commitment to delivering the best onsite and 24-hour teleradiology service in the industry is rooted in our guiding principle: "the practice of good medicine." We believe that nothing is more important than providing the finest medical care in a friendly atmosphere at an affordable cost, while maintaining patient privacy and ensuring the security of patient information. With over 50 years of experience, we have established ourselves as a leader in diagnostic imaging and interpretation, and we're now seeking a talented Remote Evening and Weekend Customer Support Technician to join our team. **Job Summary:** We're looking for a highly skilled and motivated individual to provide exceptional customer support to our physicians and clients during evening and weekend hours. As a Remote Evening and Weekend Customer Support Technician, you will be responsible for providing first-level support for general customer support and IT issues, creating and fulfilling support requests, and assisting with answering questions and making outgoing calls for radiologists. You will also be responsible for monitoring incoming exams for errors, facilitating account creation and password resets, and providing basic troubleshooting for IT issues. If you're a self-motivated, direct, and passionate individual with a strong background in medical terminology, radiology imaging, and helpdesk experience, we encourage you to apply. **Key Responsibilities:** * Provides first-level support for physicians and customers for both general customer support and IT issues * Creates and fulfills support requests for all task-related issues * Assists with answering questions and making outgoing calls for radiologists to ensure the continuous flow of exams being read with as little interruption as possible * Monitors incoming exams for errors and fixes them when necessary * Facilitates account creation and password resets for user accounts * Provides basic troubleshooting for IT issues * Provides polite and courteous assistance to doctors and other medical staff at all outlying facilities we support * Complies with all HIPAA laws and regulations related to electronic management of medical information * Ensures clients and DIA staff are assisted during the evening and weekend hours, including referring physicians, residents, radiologists, and medical staff * May cover additional shifts as necessary **Ideal Candidate:** * 1-3 years of helpdesk experience * 1-3 years of medical terminology specific to radiology imaging * Experience with helpdesk ticketing systems * Strong written and verbal communication skills * Self-motivated, direct, and passionate * Excellent documentation, communication, and interpersonal skills * Excellent analytical, critical thinking, and problem-solving abilities * Ability to handle high-pressure, stressful situations * Mindful of time constraints and deadlines * Handles multiple and potentially conflicting assignments, demands, and priorities * Maintains attention to detail over an extended period of time, adapting to varying conditions * Maintains a pleasant telephone presence under all circumstances and conditions * Responds quickly to emergencies and other non-routine situations * Communicates effectively with team members, employees, patients, families, and co-workers * Utilizes interpersonal skills appropriate for the occasion and audience * Performs duties that require a high measure of flexibility and adaptability * Utilizes sound judgment in resolving issues that are ambiguous or without previously defined precedent * Deals effectively and calmly with conflict-related and/or emotional situations * Demonstrates effective problem-solving and strong critical thinking skills **Work Environment and Company Culture:** As a Remote Evening and Weekend Customer Support Technician, you will be working from the comfort of your own home, with the flexibility to manage your schedule and work environment. You will be part of a dynamic and supportive team that is committed to delivering exceptional customer service and providing the best possible radiology solutions for our clients. We offer a collaborative and inclusive work environment that values diversity, equity, and inclusion. **Compensation and Benefits:** * $17.00 - $20.00 per hour * 401(k) matching * Dental insurance * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Vision insurance **Schedule:** * 10-hour shifts * 8-hour shifts * Evening shifts * Night shifts * Overnight shifts * Weekend availability **Requirements:** * High school or equivalent (Required) * Customer Service: 1 year (Preferred) * Help desk: 1 year (Preferred) * Radiology or imaging: 1 year (Preferred) * HIPAA: 1 year (Preferred) * Night Shift (Required) * Overnight Shift (Preferred) **How to Apply:** If you're a motivated and experienced individual with a passion for customer service and radiology, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to be considered for this position. Apply for this job