Job Description
Are you a highly motivated and self-driven individual with exceptional communication skills? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark, a leading shipping container supplier based in Tampa, Florida, as a REMOTE Live Chat Customer Support Specialist. At blithequark, we're passionate about providing top-notch customer service to our clients across the United States. As a Live Chat specialist, you'll play a vital role in ensuring our customers receive prompt, accurate, and friendly support via live chat. If you're someone who excels in a remote work environment, is comfortable with technology, and is eager to learn and grow with our company, we'd love to hear from you. **About blithequark** blithequark is a forward-thinking company that's revolutionizing the shipping container industry. With a strong focus on customer satisfaction, we offer a wide range of used and new shipping containers to meet the diverse needs of our clients. Our team is dedicated to providing exceptional service, and we're committed to building long-term relationships with our customers. **Key Responsibilities** As a REMOTE Live Chat Customer Support Specialist, your primary responsibilities will include: * Responding to live chats from customers via our online platform * Providing accurate and timely information about our shipping containers, including pricing, availability, and features * Resolving customer inquiries and concerns in a professional and courteous manner * Collaborating with our sales team to ensure seamless communication and support * Maintaining a high level of product knowledge and staying up-to-date on industry developments * Meeting or exceeding performance metrics, including response times, resolution rates, and customer satisfaction scores * Participating in ongoing training and development to improve skills and knowledge **Essential Qualifications** To succeed in this role, you'll need: * 1-2 years of experience in customer-facing roles, preferably in a sales or support environment * Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues * Proficiency in using technology, including live chat platforms, CRM systems, and Microsoft Office * Ability to work independently in a remote environment, with minimal supervision * Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines * High school diploma or equivalent required; degree in a related field (e.g., business, marketing, communications) preferred **Preferred Qualifications** While not required, the following qualifications would be beneficial: * Experience working in a fast-paced, dynamic environment * Knowledge of the shipping container industry or related fields (e.g., logistics, supply chain management) * Familiarity with CRM systems, such as Salesforce or HubSpot * Experience with live chat platforms, such as Zendesk or Freshdesk * Certification in customer service or a related field (e.g., Certified Customer Service Representative) **Skills and Competencies** To excel in this role, you'll need to possess: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work independently in a remote environment * Strong time management and organizational skills * Proficiency in using technology, including live chat platforms and CRM systems * Ability to build rapport with customers and colleagues * Strong product knowledge and staying up-to-date on industry developments **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their skills. As a REMOTE Live Chat Customer Support Specialist, you'll have access to: * Ongoing training and development programs to improve your skills and knowledge * Opportunities for career advancement and professional growth * Collaborative and supportive team environment * Flexible work arrangements, including remote work options * Competitive compensation and benefits package **Work Environment and Company Culture** blithequark is a dynamic and fast-paced company that values innovation, teamwork, and customer satisfaction. Our company culture is built on the following principles: * Customer-centric approach: We prioritize our customers' needs and strive to deliver exceptional service. * Collaborative team environment: We work together to achieve common goals and support each other's success. * Innovation and adaptability: We're committed to staying ahead of the curve and embracing new technologies and ideas. * Continuous learning: We believe in ongoing training and development to improve our skills and knowledge. **Compensation, Perks, and Benefits** As a REMOTE Live Chat Customer Support Specialist, you'll enjoy: * Competitive base salary of $500 per month * 5% commission on sales, with an average commission of $20-$30 per container sold * Paid training and ongoing development opportunities * Flexible work arrangements, including remote work options * Paid sick days, paid days off, and holidays * Opportunities for career advancement and professional growth **How to Apply** If you're a motivated and self-driven individual with a passion for customer service, we invite you to apply for this exciting opportunity. Please email your resume and a cover letter to [insert email address] with the subject line "REMOTE Live Chat Customer Support Specialist – Shipping Container Sales and Support." We look forward to hearing from you and exploring how you can contribute to our team's success! Apply for this job