Job Description
At careerzynith, we're on a mission to revolutionize the way we deliver exceptional member experiences in the insurance industry. As a Remote Member/Customer Services Advocate, you'll play a vital role in shaping the future of our company by providing top-notch service to our valued members. If you're passionate about creating positive experiences, thrive in a fast-paced environment, and are eager to grow with a dynamic team, we want to hear from you!
- *About careerzynith**
careerzynith is a leading provider of innovative solutions in the insurance industry. We're committed to empowering our members with exceptional service, expert guidance, and cutting-edge technology. Our team is dedicated to fostering a collaborative and inclusive work environment that encourages growth, creativity, and innovation. As a Remote Member/Customer Services Advocate, you'll become an integral part of our team, working closely with internal stakeholders to deliver seamless and personalized experiences to our members.
- *Job Highlights**
- Remote work opportunities available
- Competitive starting pay of $20 per hour
- Immediate openings available
- Opportunity to earn up to $2,500 in retention bonuses in the first year
- Comprehensive benefits package, including medical, dental, vision, life, and disability coverage
- Performance-based incentive plan and retirement savings options
- Generous paid time off plan and complimentary AAA Basic Membership
- *Key Responsibilities**
As a Remote Member/Customer Services Advocate, you'll be responsible for:
- Providing exceptional service to AAA Life Members in a fast-paced inbound contact center
- Building trust and creating sustainable relationships through open and interactive communication
- Applying problem-solving and critical thinking skills to research and communicate solutions in a variety of situations
- Effectively handling customer concerns by utilizing available resources to provide accurate information and ensure empathetic resolution
- Confidentially handling policy owner information and ensuring compliance and communication standards are met
- Collaborating with internal teams to ensure thorough and timely resolutions for all members
- *Required Experience**
To succeed in this role, you'll need:
- Minimum 2 years of experience in a customer service-related position, with a high value placed on the customer/member experience
- Insurance/call center experience is preferred
- Demonstrated basic mathematical aptitude (addition, subtraction, multiplication, and division)
- Technical aptitude with experience navigating and operating multiple computer applications and telephone technologies
- Basic understanding and knowledge of life insurance company operations, policies, and procedures, and knowledge of various insurance products
- Completion of insurance industry or LOMA coursework is preferred
- High School Diploma required; some college-level coursework preferred
- *Essential Skills and Competencies**
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong problem-solving and critical thinking skills
- Ability to maintain confidentiality and handle sensitive information
- Proficiency in Microsoft Office and other computer applications
- Strong analytical and mathematical skills
- *Career Growth Opportunities and Learning Benefits**
At careerzynith, we're committed to helping our team members grow and develop their skills. As a Remote Member/Customer Services Advocate, you'll have access to:
- Comprehensive training programs and onboarding process
- Ongoing coaching and feedback to support your growth and development
- Opportunities for career advancement and professional development
- Collaborative and inclusive work environment that encourages creativity and innovation
- *Work Environment and Company Culture**
careerzynith is a dynamic and inclusive company that values diversity, equity, and inclusion. We're committed to creating a work environment that's supportive, collaborative, and fun. As a Remote Member/Customer Services Advocate, you'll have the flexibility to work from home and enjoy a range of benefits, including:
- Flexible work schedule and remote work options
- Comprehensive benefits package, including medical, dental, vision, life, and disability coverage
- Performance-based incentive plan and retirement savings options
- Generous paid time off plan and complimentary AAA Basic Membership
- *Compensation, Perks, and Benefits**
As a Remote Member/Customer Services Advocate, you'll enjoy a competitive starting pay of $20 per hour, plus shift premiums available based on scheduled hours. You'll also have access to a comprehensive benefits package, including:
- Medical benefits available on the first day of employment
- Family coverage available
- Dental, vision, life, and disability coverage
- Performance-based incentive plan
- Retirement savings options, including a pension and 401(k) with company match
- Generous paid time off plan, including holiday pay, floating holiday days, and a generous vacation policy
- *How to Apply**
If you're passionate about creating positive experiences and thrive in a fast-paced environment, we want to hear from you! To apply for the Remote Member/Customer Services Advocate role, simply click the link below and follow the easy application process.
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Don't miss this opportunity to join a dynamic team and make a real difference in the lives of our members. Apply now and take the first step towards a rewarding career with careerzynith!
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