Experienced Retail Customer Service Representative – Office & Retail Environment in South Portland, ME at arenaflex

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our dynamic team at arenaflex as a Retail Customer Service Representative in South Portland, ME. In this role, you'll have the unique opportunity to balance face-to-face customer interactions with administrative duties, all while being part of a supportive and fun-loving team.

*Why you'll love this job:**

**Team atmosphere**: We're a family at arenaflex, and we're looking for like-minded individuals who share our values and enthusiasm.
**Fast-paced environment**: Your days will fly by as you navigate the excitement of a high-volume retail store.
**Career growth**: With arenaflex, the possibilities are endless. We're committed to helping you grow and develop your skills.
**The best of both worlds**: Work in an office position and in a retail environment to WOW our customers in person and over the phone.

*Why you'll love arenaflex:**

**Great benefits**: Enjoy comprehensive medical, dental, vision, and more.
**Unique culture**: We're a company that values fun and prioritizes our employees' well-being.
**Employee discount**: Take advantage of exclusive discounts on arenaflex products and services.
**Flexible work schedule**: Balance your work and personal life with our flexible scheduling options.
**Fun**: We're a company that knows how to have fun, and we want you to be a part of it!

*Responsibilities:**

As a Retail Customer Service Representative, you'll be responsible for:

**Interacting with customers**: Provide exceptional customer service in a courteous and professional manner, creating raving fans.
**Assisting sales consultants**: Help finalize sales orders, including payment transactions, delivery setup, and more.
**Triaging incoming phone calls**: Respond to customer inquiries and resolve issues in a timely and efficient manner.
**Contacting customers**: Reach out to customers to resolve delivery and service issues, ensuring their satisfaction.
**Reconciling cash drawer**: Accurately reconcile cash drawer at the end of each shift.

*Qualifications:**

To succeed in this role, you'll need:

**Proficient computer skills**: Familiarity with new programs and technology.
**Excellent communication skills**: Ability to interact with customers in a friendly and courteous manner.
**Mathematical and organizational skills**: Accurately process transactions and maintain a clean and organized workspace.
**Reading and communication skills**: Ability to read and communicate effectively with customers and colleagues.
**1-2 years of retail experience**: Preferred but not required.

*What we offer:**

**Competitive hourly rate**: $18-$20 per hour.
**Opportunities for growth**: We're committed to helping you develop your skills and advance your career.
**Supportive team**: Join a team that values collaboration, respect, and open communication.
**Fun and flexible work environment**: Enjoy a dynamic and supportive work environment that prioritizes your well-being.

*How to apply:**

If you're a motivated and customer-focused individual who thrives in fast-paced environments, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and discover a career that's as unique as you are.

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