Experienced Retail Loss Prevention Customer Service Associate II in The Bronx, NY at arenaflex

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Are you a motivated and detail-oriented individual with a passion for customer service and loss prevention? Do you thrive in a fast-paced retail environment and enjoy working collaboratively with a dynamic team? If so, we encourage you to apply for the Experienced Retail Loss Prevention Customer Service Associate II role at arenaflex in The Bronx, NY.

*About arenaflex**

arenaflex is a Fortune 100 company and the world's leading off-price retailer, operating a portfolio of brands that includes TJ Maxx, Marshalls, HomeGoods, Homesense, Sierra, Winners, and TK Maxx. Our company culture is built on a foundation of diversity, collaboration, and employee development, providing a vibrant and inclusive work environment that fosters growth and achievement.

*Job Description**

As an Experienced Retail Loss Prevention Customer Service Associate II at arenaflex, you will play a critical role in supporting the District Loss Prevention Manager and Store Management in executing core responsibilities focused on preventing potential loss/dishonesty and providing a positive customer shopping experience. You will be responsible for acting as a visual deterrent, wearing a body-worn camera, and exercising sound judgment in decision-making to ensure your safety, the safety of others, and the protection of the Company brand.

*Key Responsibilities:**

Maintain a proper and professional stance in the designated area at the front of the store
Act as a visual deterrent to prevent potential loss/dishonesty
Review and understand the Store Emergency Response Guide
Wear a complete Company-approved uniform, including a Body Worn Camera
Greet customers appropriately, demonstrate courtesy, and respect
Establish and maintain a position at the front of the store or in a department
Respond to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio
Observe and report any suspicious behavior or critical incidents to LP or store management
Perform a closing safety sweep of the store with a member of management
Adhere to all Company Policy and Procedure
Document required incidents in AIIM Case Management
Perform other duties as assigned

*Who We Are Looking For:**

We are seeking a highly motivated and detail-oriented individual with strong verbal and written communication skills, sound decision-making skills, and the ability to take initiative and perform well independently. Prior retail or security experience is preferred, but not required. You must be able to stand for long periods of time and prioritize/organize your workload and manage your time effectively.

*Benefits:**

As an arenaflex team member, you will enjoy a competitive salary and benefits package, including:

Associate discount
EAP
Smoking cessation
Bereavement
401(k) Associate contributions
Child care & cell phone discounts
Pet & legal insurance
Credit union
Referral bonuses
401(k) match
Medical/dental/vision
HSA
Health care FSA
Life insurance
Short/long-term disability
Paid parental leave
Paid holidays/vacation/sick
Auto/home insurance discounts
Scholarship program
Adoption assistance

*Work Environment and Company Culture:**

arenaflex is committed to providing a supportive work environment that fosters collaboration, diversity, and employee development. Our company culture is built on a foundation of open communication, respect, and inclusivity, providing a vibrant and dynamic work environment that encourages growth and achievement.

*Compensation and Benefits:**

This position has a starting pay range of $16.50 to $18.60 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

*How to Apply:**

If you are a motivated and detail-oriented individual with a passion for customer service and loss prevention, we encourage you to apply for the Experienced Retail Loss Prevention Customer Service Associate II role at arenaflex in The Bronx, NY. Please submit your application through our website or by contacting our HR representative directly.

*Equal Employment Opportunity:**

arenaflex considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. arenaflex also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.