Job Description
At arenaflex, we're on a mission to revolutionize the way communities and organizations connect, grow, and thrive. As a leading provider of integrated software and financial solutions, we're dedicated to empowering our customers to better serve and engage their members. We're now seeking an exceptional Revenue Operations Manager - Customer Success to join our team and drive operational excellence across our Customer Success organization. **About arenaflex** arenaflex is a dynamic and innovative company that's passionate about helping communities and organizations succeed. Our team is united in its desire to make a positive impact, and we're committed to fostering a culture of inclusivity, diversity, and collaboration. With a wide range of products and services, we're well-positioned to help our customers achieve their goals and make a meaningful difference in the world. **Job Summary** We're seeking a Revenue Operations Manager - Customer Success to play a central role in scaling how we deliver value to our customers. This is a unique opportunity to shape the systems and processes that power a growing Customer Success team, drive insights and strategy that influence customer experience and retention, and work remotely with a collaborative, mission-driven team. If you're a data-driven thinker with a passion for systems, strategy, and customer experience, we encourage you to apply. **Responsibilities** As a Revenue Operations Manager - Customer Success, you'll be responsible for: * Owning the design, implementation, and continuous improvement of Customer Success (CS) operations, systems, and reporting. * Managing and optimizing Salesforce for the CS team, ensuring workflows, data integrity, and reporting align with business needs. * Partnering with Customer Success, Sales, and Product teams to streamline the customer lifecycle from onboarding to renewal. * Evaluating and implementing customer success software and tooling (e.g., Gainsight, ChurnZero, Vitaly) to enhance team efficiency and customer engagement. * Developing and maintaining dashboards and analytics to measure team performance, customer health, and retention trends. * Building scalable processes to support a growing CS team across multiple business units. * Supporting forecasting, capacity planning, and segmentation strategies for Customer Success. * Leading cross-functional initiatives that improve customer experience, retention, and expansion. **Requirements** **Must-Have:** * 3+ years of experience in Customer Success Operations, preferably at a SaaS company. * Strong Salesforce and related tech stack administration and reporting skills; ability to design and manage custom workflows and objects. * Proven ability to drive process improvements and scale operations in a fast-paced environment. * Excellent project management and communication skills. * Strong analytical mindset, with the ability to work with data to identify insights and drive decisions. **Nice-to-Have:** * Experience with customer success platforms such as Planhat, ChurnZero, or Vitaly. * Background working in private equity-backed or multi-product SaaS environments. **Excited about this role but don't meet every single requirement?** We're committed to building a diverse, inclusive, and authentic workplace, and we encourage you to apply even if your past experience doesn't align perfectly with every qualification in the job description. You may be just the right candidate for this or other roles. **What We Offer** * Comprehensive employee benefits program, including: + Medical, dental, and vision insurance options + 100% Employer paid short/long term disability + Basic Life + 401(k) option with 100% company match up to 4% + Flexible paid personal/vacation time built on mutual trust and accountability + 10 sick days annually + 10 company paid holidays + 6 weeks paid parental leave * Salary Range: $100,000.00 to $120,000.00 USD per year (US Remote) * Discretionary bonuses, long term incentives, and other rewards **About arenaflex's Culture** At arenaflex, we're passionate about creating a culture that's inclusive, diverse, and collaborative. We believe that our team members are our greatest asset, and we're committed to providing a work environment that's supportive, flexible, and empowering. We're proud to be an Equal Employment Opportunity Employer, and we welcome applications from diverse backgrounds, experiences, and viewpoints. **How to Apply** If you're a motivated and results-driven professional who's passionate about customer success, we encourage you to apply. Please submit your resume and a cover letter that outlines your experience, skills, and qualifications for this role. We can't wait to hear from you! **Apply Now** [Insert Apply Now button] Note: The salary range and benefits listed are subject to change and may be adjusted based on factors such as location, experience, and performance. Apply for this job