Job Description
- *Join the arenaflex Team and Revolutionize Customer Experience** Are you a customer experience enthusiast with a passion for delivering exceptional service? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking an experienced Sales Customer Experience Specialist to join our team of passionate professionals who are dedicated to making a meaningful impact in the lives of our customers. **About arenaflex** arenaflex is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. **Benefits of Working with arenaflex** * **Paid Training**: Get the skills and knowledge you need to succeed in your role and beyond. * **Competitive Wages**: Earn a salary that reflects your value and contributions to our team. * **Full Benefits**: Enjoy comprehensive benefits, including medical, dental, vision, 401k, and more. * **Paid Time Off**: Take breaks and recharge with paid time off to relax and pursue your passions. * **Employee Wellness and Engagement Programs**: Stay healthy, happy, and engaged with our range of wellness and engagement initiatives. **TP and You** At arenaflex, we believe that our people are the key to our success. That's why we're committed to creating a culture of inclusion, diversity, and belonging. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join us on this journey. **As a Customer Experience Specialist, You Will:** * **Provide customer support** to customers via telephone and/or Internet, e.g., instant message, email. * **Handle customer inquiries** and resolve simple and basic support issues, such as address changes, processing orders, warranty or billing/payment. * **Process a high volume of customer inquiries** regarding offered products and services and resolve a targeted percentage of those inquiries. * **Troubleshoot customer problems**, identify the root cause of the problem, and use tools and resources appropriately to determine how to resolve customer problems. * **Track and document inbound support requests** and ensure proper notation of customer problems or issues. * **Update customer information** and ensure accurate entry of contact information. * **Meet standards of job**, such as quality standards, adherence to schedule, and average handle time. * **May provide guidance and/or mentoring** to less experienced associates. * **Other related duties assigned as needed.** **We're Looking for Fearless People** * **Ability to work remotely** in a virtual team environment. * **Excellent customer service skills** that build high levels of customer satisfaction. * **Over 18 years of age**. * **Ability to type 25 wpm**. * **High School Graduate or GED**. * **Proficient in PC operation and navigation**. * **Demonstrates effective people skills and sensitivities** when dealing with others. * **Ability to work both independently and in a team environment**. * **Have excellent communications skills**, both oral and written. * **Ability to work in a constantly changing and fast-paced environment**. * **Ability to stay composed and objective**. * **Organization and work prioritization skills**. **Work from Home Requirements** * **Internet Requirements**: * **Minimum subscribed download rate equal or exceeds 15.0 Mbps**. * **Minimum subscribed upload rate equal or exceeds 5.0 Mbps**. * **ISP must have no packet loss and ping under 50ms**. * **Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN**. * **Proof of internet speed required**. * **Clean and quiet workspace**. **Be Part of Our arenaflex Family** At arenaflex, we're committed to creating a workplace that's conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. That's why we're dedicated to providing a culture of inclusion and diversity, where everyone feels welcome and valued. **arenaflex is an Equal Opportunity Employer** We're proud to be an equal opportunity employer, committed to creating a workplace that's inclusive and diverse. We believe that everyone deserves the opportunity to succeed, regardless of their background, culture, or identity. Join us and be part of a team that's passionate about making a difference in the lives of our customers. **Apply Now** Ready to join the arenaflex team and revolutionize customer experience? Apply now and take the first step towards a rewarding career with a global leader in digital business services. Apply for this job