Job Description
At arenaflex, we're on a mission to revolutionize the way businesses operate by providing cutting-edge SAP solutions that drive growth, efficiency, and innovation. As a proactive, customer-focused Customer Success Representative, you'll play a vital role in ensuring our clients receive outstanding support, value, and engagement throughout their customer journey. If you're passionate about building lasting relationships, have a strong interest in ERP systems, and are eager to join a dynamic team, we want to hear from you! **About arenaflex** arenaflex is a technology consultancy firm that offers a comprehensive portfolio of SAP solutions, including SAP S/4HANA, SAP Business One, SAP SuccessFactors, SAP Business ByDesign, and SAP Analytics. As an SAP Platinum award-winning partner, we provide consulting, implementation, development, and application maintenance services to customers across various industries. With a global workforce of over 10,000 highly qualified professionals, arenaflex has a combined history of successfully serving more than 8,500 customers in 45 countries, including the United States, Europe, Latin America, the Middle East, Africa, and Asia. **Our Culture** arenaflex is proud to be an Equal Opportunity Employer and a certified 2025 Great Place to Work in the US. We foster a collaborative, inclusive, and dynamic work environment that encourages growth, innovation, and teamwork. Our team members are passionate about making a difference in the lives of our customers and are committed to delivering exceptional results. **About the Role** We're currently seeking a motivated and result-driven Customer Success Representative to join our General Business Sales team. This junior-level role is ideal for someone with a foundation in sales, a passion for building lasting customer relationships, and a strong interest in ERP systems, specifically SAP Business One. **Primary Responsibilities:** * Serve as the primary liaison for assigned SAP Business One customers, fostering trust and long-term relationships through regular check-ins and communication. * Understand each customer's goals, workflows, and challenges, aligning our services and solutions to meet their needs. * Identify and qualify upselling or cross-selling opportunities in collaboration with the sales team. * Address and resolve customer concerns in a timely and professional manner to maintain high satisfaction. * Monitor customer usage and health metrics, proactively identifying risks and taking steps to reduce churn. * Coordinate with internal teams (sales, support, consulting, and product) to advocate for customer needs and improvements. * Maintain detailed, up-to-date records of customer interactions, opportunities, and touchpoints in CRM (e.g., HubSpot, Salesforce). **Requirements:** Success in this position will require initiative, drive, creativity, and adaptability. We're looking for a professional who shares our values and enthusiasm about contributing to the growth and success of arenaflex in North America and our customers. **Qualifications and Required Skills:** * 1-3 years of experience in a customer-facing role (Sales, Customer Success, or Account Management). * Strong communication and relationship-building skills. * Ability to manage a large volume of customers and prioritize effectively. * Familiarity with CRM tools and basic sales processes. * Highly organized, detail-oriented, and self-motivated. * Team player who thrives in a fast-paced, collaborative environment. * Experience in the software or SaaS industry. * Knowledge of B2B project-based customer environments. **Preferred Qualifications:** * Exposure to or experience with SAP Business One or other ERP systems. * Bilingual in Spanish and English is a plus. **What We Offer:** * Competitive salary ($50,000 to $100,000) with commission structure. * Opportunities for career growth and professional development. * Collaborative and dynamic work environment. * Recognition and rewards for outstanding performance. * Comprehensive benefits package, including health insurance, retirement plan, and paid time off. * Access to cutting-edge technology and tools. * Flexible work arrangements and remote work options. **How to Apply:** If you're a motivated and customer-focused individual with a passion for building lasting relationships, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you! Apply for this job