Job Description
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join careerzynith as a Seasonal Customer Relationship Specialist, providing top-notch support to our valued clients. In this dynamic role, you'll be the face of careerzynith, fostering strong relationships and ensuring our customers receive the highest level of service.
- *About careerzynith**
careerzynith is a leading provider of innovative solutions for families, children, and professionals. Our mission is to empower individuals to reach their full potential by offering a range of services that cater to their unique needs. With a commitment to excellence and a passion for early childhood education, we strive to create a nurturing environment that supports the growth and development of our clients.
- *Job Summary**
As a Seasonal Customer Relationship Specialist, you'll be responsible for providing exceptional service to our clients, handling their inquiries, and resolving their concerns in a timely and professional manner. You'll work closely with our internal teams to ensure seamless communication and collaboration. This is a remote support role, allowing you to work from the comfort of your own space while still being part of a dynamic and supportive team.
- *Key Responsibilities**
- Handle incoming calls, chats, and emails from clients, providing personalized support and resolving their queries in a timely and professional manner.
- Perform outgoing calls to confirm reservations, schedule appointments, and share research results with clients.
- Educate clients on careerzynith's services, programs, policies, and procedures, ensuring they understand our offerings and any client-specific processes.
- Respond to client inquiries, assessing their childcare needs and promoting careerzynith's services.
- Complete reservation processes, place outgoing calls to clients and providers, check service availability, and open/resolve cases as needed.
- Establish and maintain relationships with internal and external network providers.
- Assist clients on the phone, chat, and/or through email communication by troubleshooting, researching, and resolving their immediate needs.
- Provide follow-up communication and/or update expectations with clients, in accordance with agreed-upon timeframes.
- Manage assigned daily work queue by making outbound calls, chats, and/or emails in a timely manner as identified by service level standards.
- Meet and/or exceed defined performance standards.
- Assist escalated clients when necessary.
- Sustain the highest level of customer experience and professionalism through all interactions.
- *Qualifications**
- High school diploma or equivalent; Associates degree preferred.
- Minimum 1 year of customer service, help-desk, and/or comprehensive call center experience.
- Outstanding customer service and soft sales skills.
- Excellent written and verbal communication skills, with the ability to document content of phone conversations accurately.
- Exceptional organizational and time management skills, with the ability to work closely with other team members and departments.
- Typing proficiency of 35 wpm or above, with average data entry skills required.
- Proficient in basic Microsoft Office applications (must know Outlook and Word at a minimum).
- Ability and willingness to learn and gain proficiency in new software systems.
- Ability to determine needs of the caller and obtain necessary information without following a scripted process.
- Exposure to Higher Education valuable.
- Bilingual skills (Spanish) preferred.
- *What We Offer**
- Competitive hourly rate: $18.00 - $20.50 per hour.
- Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, life insurance, long-term and short-term disability insurance, and tuition reimbursement.
- Opportunities for career growth and professional development.
- Collaborative and inclusive work environment.
- Flexible remote work arrangement.
- Recognition and rewards for outstanding performance.
- *Why Join careerzynith?**
- We're passionate about early childhood education and committed to making a positive impact on our clients' lives.
- We offer a dynamic and supportive work environment that fosters growth and development.
- We're dedicated to providing exceptional service and exceeding our clients' expectations.
- We're committed to diversity, equity, and inclusion, and strive to create a workplace that reflects the communities we serve.
- *How to Apply**
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
- *Equal Opportunity Employer**
careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that reflects the communities we serve and values diversity, equity, and inclusion. If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact our recruitment helpdesk at 855-877-6866 or .
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