Job Description
- *Job Title:** Experienced Seasonal Customer Service Representative - Remote (Healthcare) at careerzynith
- *Job Description:**
- *Join the careerzynith Team: Where Passion Meets Purpose**
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join our careerzynith team as a Seasonal Customer Service Representative - Remote (Healthcare). As a key member of our global organization, you'll have the opportunity to reimagine your career and make a meaningful impact on the lives of our customers.
- *About careerzynith**
careerzynith is a forward-thinking global organization that's revolutionizing the way businesses interact with their customers. With a people-first culture and a genuine sense of belonging, we're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Our diverse team of game-changers from over 70 countries is united by a shared passion for delivering exceptional customer experiences and tech-powered innovation.
- *Career Growth and Personal Development**
As a Seasonal Customer Service Representative - Remote (Healthcare) at careerzynith, you'll embark on a career journey that's tailored to your growth and development. We'll provide you with comprehensive training, cutting-edge technologies, and ongoing support to ensure your success. Plus, with a strong focus on internal promotions, you'll have the opportunity to advance your career and take on new challenges.
- *What You'll Do**
As a Seasonal Customer Service Representative - Remote (Healthcare), you'll be responsible for:
- Providing inbound customer support using a call flow guide
- Helping customers with healthcare needs, such as understanding benefits, claims, billing inquiries, authorizations, finding new providers, and more
- Tracking, documenting, and retrieving information in databases
- Offering additional products and/or services
- Delivering expert customer experiences with a smile
- *Your Qualifications**
To succeed in this role, you'll need:
- 2+ years of call center experience
- Experience in a healthcare-related field or benefits/insurance organization (preferred)
- Open availability (as this client is open 24/7)
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Strong computer navigation skills and PC knowledge
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- A desktop or laptop to complete PC and internet testing
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States or have a valid U.S. address for residence
- *What's In It For You**
As a valued member of our careerzynith team, you'll enjoy:
- Starting wage between $15 and $20 (pay rate will not be below applicable minimum wage)
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
- *Join the careerzynith Family**
If you're ready to reimagine your career and make a meaningful impact on the lives of our customers, we invite you to apply today. As a member of our careerzynith team, you'll be part of a global organization that's passionate about delivering exceptional customer experiences and tech-powered innovation.
- *Location:**
USA, OH, Work-at-Home
- *Language Requirements:**
English
- *Time Type:**
Full time
- *Physical & Mental Requirements:**
While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
- *Eligibility to Work:**
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
- *Where Job May be Performed:**
Currently, this position may be performed only in the states listed here.
- *careerzynith is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.**
For more information regarding your EEO rights as an applicant, please visit the following websites:
- English
- Spanish
To request a reasonable accommodation please click here.
If you wish to review the Affirmative Action Plan, please click here.
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