Job Description
At arenaflex, we're redefining the boundaries of possibility in the logistics and transportation industry. With a rich history spanning over a century, we've been pioneers in innovation and transformation, continuously setting new standards for efficiency, sustainability, and excellence. Our commitment to diversity, collaboration, and continuous learning has enabled us to build a global team of over 100,000 employees across 130 countries, working together to shape the future of global trade and logistics.
As a Senior Customer Experience Partner at arenaflex, you'll be part of a team striving to become trusted advisors to our customers, providing solutions that keep their businesses running smoothly. We're seeking a dedicated and customer-centric professional to join our team in Charlotte, NC, and we're excited to offer a challenging yet rewarding role that will allow you to grow your skills and expertise.
- *The Opportunity**
We're looking for a Senior Customer Experience Partner to manage a portfolio of 3PL accounts and serve as the primary point of contact for our customers. As a key member of our team, you'll be responsible for providing exceptional customer support, developing business acumen, and promoting value products to enhance our integrated service model. You'll also have the opportunity to work collaboratively with cross-functional teams to improve overall organizational performance and establish a robust internal network to facilitate assistance for customers.
- *Key Responsibilities**
- **Customer Support**: Utilize all communication channels, including phone, email, and chat, to support customers in your portfolio. Educate customers on using arenaflex systems for self-service.
- **Customer Meetings**: Participate actively in customer meetings, including virtual calls, calls with commercial partners, and face-to-face meetings when necessary.
- **Business Acumen Development**: Gain a deep understanding of each customer's business and develop solutions to support their supply chain.
- **Value Product Sales**: Promote and sell additional value products to enhance the integrated service model offered to customers.
- **Asset Knowledge**: Develop a working knowledge of arenaflex-owned assets to support reefer customers effectively.
- **Account Backup**: Provide backup support to team members' accounts during absences, ensuring consistent service quality.
- **Cross-Team Collaboration**: Work collaboratively with all CCL teams to improve overall organizational performance.
- **Internal Networking**: Establish a robust internal network across arenaflex to facilitate assistance for customers.
- *We Are Looking For**
- **Education**: A Bachelor's degree is preferred, or an equivalent 4 years of experience in the transportation/customer service industry.
- **Preferred**: Cold chain management and/or supply chain management experience.
- **Leadership Skills**: Demonstrated ability to lead and influence across various levels of the organization.
- **Customer Centricity**: Proven customer focus with strong interpersonal and communication skills.
- **Problem Solving**: Exceptional problem-solving skills to address customer needs effectively.
- **Self-Motivation**: Ability to work independently, driven by results, and capable of managing multiple tasks under pressure.
- **Organizational Skills**: Strong organizational and time management skills necessary for success in this role.
- **Collaboration**: Proven ability to collaborate effectively with cross-functional teams.
- **Growth Mindset**: Eager to expand business knowledge and drive personal career growth within the organization.
- *Company Benefits**
At arenaflex, we offer a comprehensive benefits package to support your well-being and career growth. Some of the benefits include:
- **Medical**: Comprehensive medical coverage to ensure your health and well-being.
- **Dental**: Access to quality dental care to maintain your smile and overall health.
- **Vision**: Vision coverage to protect your eyesight and maintain your quality of life.
- **401k + Company Match**: A retirement savings plan to help you secure your future.
- **Employee Assistance Program**: Support and resources to help you navigate life's challenges.
- **Paid Time Off**: Time to relax, recharge, and pursue your passions.
- **Flexible Work Schedules**: The flexibility to balance your work and personal life.
- **And more!**
- *Pay Range**
The anticipated starting salary range for this position is $65,100 - $80,100 USD. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
- *Notice to Applicants**
You must be authorized to work for any employer in the U.S. arenaflex is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. arenaflex is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
- *How to Apply**
If you're passionate about customer service, have strong technical skills, and are ready to take on a challenging yet rewarding role, apply today! We're excited to hear from you and explore how you can contribute to our team's success.
Apply for this job