Job Description
At arenaflex, we're a global technology company that empowers cloud-driven organizations to leverage the cloud to drive business growth and innovation. Our team of experts combines data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state – from planning to production. We're seeking an experienced Senior Customer Success Manager to join our global Customer and Product Success team, based remotely in the UK, Ireland, Spain, or Estonia, or as an independent contractor in Eastern Europe. **About arenaflex** arenaflex is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We deliver DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, helping our customers solve complex multicloud problems and drive efficiency. With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide. **The Opportunity** We're a team of Customer Success professionals who are skilled at working with customers and internal arenaflex teams to solve challenging problems. We're committed to personal development and enjoy sharing our knowledge and experience. We work hands-on, side-by-side with our customers to educate, mentor, advise, and solve problems to make sure they're getting the most out of what our product and team have to offer. We're looking for a Senior Customer Success Manager to help us lead our most strategic accounts as a partner and trusted advisor. **Responsibilities** As a Senior Customer Success Manager at arenaflex, you'll be responsible for: * Owning a portfolio of strategic accounts across the full customer lifecycle: onboarding, adoption, value realization, renewal, and expansion * Delivering and enhancing customer training and education on the arenaflex console * Building deep and healthy relationships with key stakeholders (CFOs, FinOps leads, engineers, cloud architects) to align our solutions to their business goals * Identifying risk utilizing health scores, product usage, and customer sentiment and creating mitigation plans in collaboration with arenaflex Account Managers, Technical Account Managers, and senior leadership * Ongoing collaboration and relationship building with internal stakeholders like Sales, Account Management, and Product Management * Evaluating and analyzing customer needs and sharing information with the arenaflex organization * Building trust and transparency with customers and acting as a customer advocate (operating as the “voice of the customer”) * Escalating problems and customer feedback more generally, to the engineering team, product managers, and other departments * Maintaining a detailed understanding of arenaflex's products and services and customer use cases to advise customers on how to leverage arenaflex solutions more effectively * Contributing to the growth and refinement of the Customer Success Manager function at arenaflex, helping to optimize existing processes and actively enhance all Customer Success initiatives **Qualifications** To be successful as a Senior Customer Success Manager at arenaflex, you'll need: * 5+ years of experience in Customer Success in a B2B SaaS company * 1-2 years of experience with a public cloud platform like GCP, AWS, or Azure * Experience with Customer Success tooling (such as Planhat, Gainsight, Churnzero) * Experience driving success plans and achieving customer targets/goals/objectives * Exceptional ability to communicate and foster positive business relationships with our customers and staff * Demonstrated ability to learn new technologies and products quickly, and understand how customers use them to drive strategic success * Experience analyzing and optimizing the existing process in the customer success department * A proven track record of creative problem-solving on internal and customer-facing issues * Accountability and personal organization is a must * Highly motivated team player with a positive outlook and a can-do attitude, preferably with a great sense of humor * Curiosity and self-motivation to learn and develop professional competencies * Fluency in English to a professional degree (verbal and written) **Bonus Points** * Experience with finance or data analytics * Cloud Provider (AWS, Azure, GCP) and/or FinOps Certifications * Additional languages: French, Spanish, Italian **What We Offer** At arenaflex, we're committed to creating a work environment that's flexible, inclusive, and supportive. We offer: * Unlimited Vacation * Flexible Working Options * Health Insurance * Parental Leave * Employee Stock Option Plan * Home Office Allowance * Professional Development Stipend * Peer Recognition Program **Join Our Team** We're a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We're passionate about leveling up your skills professionally and personally. If you're a self-motivated and goal-oriented individual who is skilled at developing strong customer relationships that promote retention through customer-realized value, we'd love to hear from you. **Apply Now** Ready to join our team and help us shape the future of FinOps customer success at arenaflex? Click the link below to apply for this exciting opportunity. Apply for this job