Job Description
At arenaflex, we're revolutionizing the way the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey. Our unique and immersive online learning platform powers corporate technical training in cutting-edge technologies such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, and Cloud Computing. As an arenaflex company, we're committed to forging futures in tech through radical talent transformation. We're actively seeking a Senior Customer Success Manager with a proven track record of providing highly-professional customer service to executives and managers at Fortune 1,000 companies. In this critical role, you'll help shape early-stage qualification activity, set up customers for success with a top-notch onboarding experience, and develop deep ongoing customer relationships to maximize learner engagement and satisfaction. **About arenaflex** arenaflex is a rapidly growing global organization that's transforming the way companies develop their teams with training in the latest technologies. Our Enterprise Customer Success team is responsible for helping companies and their employees realize the power of arenaflex's training at scale. With a unique online learning platform, we're empowering leading companies to develop powerful new products and services on a global scale. **What You'll Do** As a Senior Customer Success Manager, you'll be responsible for: * Empathizing with every aspect of the customer experience, putting customers' needs first * Guiding and coaching customer executives, managers, and employees with a dedicated customer success process, maintaining high levels of customer engagement and satisfaction with a focus on customer loyalty and driving strong renewal and upsell rates * Coaching customers to be product experts and train their teams on arenaflex methodologies so they become increasingly self-sufficient * Identifying common customer challenges and actively suggesting better solutions * Partnering with arenaflex's Sales team to help them be more effective * Partnering closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers * Crafting customer onboarding assets, adapting existing customer onboarding assets, and working with product marketing to refine existing and create new onboarding assets * Helping drive customer references and case studies **What We Value** We're looking for a self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption. You'll need: * 4+ years of experience in a customer-facing customer success, account management, or strategic consulting organization. Software or education experience is a benefit * A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment * Strong interpersonal skills and experience building internal and external relationships * Consistent track record of highly-professional customer service in a fast-paced, dynamic environment * Diplomacy, tact, and poise under pressure when working through customer issues * Fluency in both English and German is required **Benefits** Experience a rewarding work environment with arenaflex's perks and benefits! * Flexible working hours * Paid time off * Comprehensive medical insurance coverage for you and your dependents * Employee wellness resources and initiatives (access to wellness platforms like Headspace) * Quarterly wellness day off * Personalized career development * Unlimited access to arenaflex Nanodegrees **What We Do** Forging futures in tech is our vision. arenaflex is where lifelong learners come to learn the skills they need, to land the jobs they want, and to build the lives they deserve. **Don't Stop There!** If you think you have what it takes but don't meet every single point in the job description, please apply! We believe that historically, many processes disproportionately hurt the most marginalized communities in society – including people of color, working-class backgrounds, women, and LGBTQ people. Centering these communities at our core is pivotal for any successful organization and a value we uphold steadfastly. Therefore, arenaflex strongly encourages applications from all communities and backgrounds. arenaflex is proud to be an Equal Employment Opportunity employer. Please read our blog post for "6 Reasons Why Diversity, Equity, and Inclusion in the Workplace Exists". **Last, But Certainly Not Least…** arenaflex is committed to creating economic empowerment and a more diverse and equitable world. We believe that the unique contributions of all arenaflexians is the driver of our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate on the basis of race, color, religion, sex, gender, gender identity or expression, sexual orientation, marital status, national origin, ancestry, disability, medical condition (including genetic information), age, veteran status, or military status, or any other basis protected by federal, state, or local laws. As part of our ongoing work to build more diverse teams at arenaflex, when applying, you will be asked to complete a voluntary self-identification survey. This survey is anonymous, and we're unable to connect your application with your survey responses. Please complete this voluntary survey as we utilize the data for diversity measures in terms of gender and ethnic background in both our candidates and our arenaflexians. **arenaflex's Values** * Obsess over Outcomes * Take the Lead * Embrace Curiosity * Celebrate the Assist Apply for this job