Job Description
At arenaflex, we're revolutionizing the way people interact with our company, and we're looking for a dynamic, results-driven
Senior Program Manager to lead the charge in driving effective change management within our Client Care (CS) team. As a key member of our organization, you'll play a pivotal role in shaping the direction of our CS activities, ensuring consistent evolution to meet growing needs while maintaining operational excellence. About arenaflex arenaflex is a leading innovator in the industry, dedicated to delivering exceptional customer experiences.
Our commitment to excellence has earned us a reputation as a trusted partner, and we're constantly seeking talented individuals who share our passion for innovation and customer satisfaction. As a
Senior Program Manager, you'll be part of a dynamic team that's shaping the future of arenaflex. Job Summary We're seeking an experienced
Senior Program Manager to lead our change management efforts within the CS team. As a key member of our organization, you'll be responsible for driving strategic initiatives, managing complex projects, and ensuring seamless execution.
Your expertise in change management, project management, and stakeholder engagement will be instrumental in driving business growth and improving operational efficiency. Key Responsibilities * CS Project Admission + Receive, review, and prioritize change requests from various stakeholders + Confirm the completion and accuracy of change requests, ensuring all necessary information is provided + Lead thorough impact assessments to evaluate and estimate the effects of proposed changes + Analyze potential risks, benefits, and conditions associated with each change + Collaborate with relevant stakeholders to understand implications and gather feedback + Plan and facilitate change review meetings, providing updates and soliciting input + Communicate change goals, plans, and progress updates to stakeholders at all levels + Address concerns, questions, and objections from affected parties + Establish clear communication protocols for project admission, keeping stakeholders informed throughout the process + Develop training materials and conduct training sessions to prepare stakeholders for upcoming changes + Proactively manage stakeholder expectations, providing timely updates and clear support for project decisions or delays + Track key metrics related to project admission, including project volume, approval rates, time to decision, and resource allocation effectiveness + Foster a culture of transparency and collaboration to gain buy-in for proposed changes * Change Management + Develop and maintain change management policies, procedures, and guidelines + Own the change control process, making timely and efficient decisions to support business and departmental objectives with minimal disruption + Thoroughly review project proposals, considering key fit, feasibility, potential impact, and resource requirements + Influence scope, phases, and approach with external CS partners to achieve optimal benefits with minimal effort + Proactively identify and mitigate potential risks associated with changes + Champion a culture of continuous improvement, promoting team collaboration and knowledge sharing + Administer the implementation of approved changes, monitoring progress, identifying, and resolving any issues that arise + Maintain alignment with CS product tech guide + Track and report on the effectiveness of the change control process, soliciting feedback for improvement and driving ongoing improvement * Drive Execution Monitoring + Establish key performance indicators (KPIs) aligned with critical objectives and track progress through regular reporting + Analyze data to identify areas for improvement and suggest operational changes + Present execution insights to leadership, driving data-driven decision-making Requirements * Education + Bachelor's degree in a related field (Technical, Business, Management) + Minimum 7 years of experience in strategic planning and change management, preferably within a CS e-commerce environment * Change Management Knowledge + Strong understanding of change management principles, processes, and best practices is essential + Solid understanding of risk management principles and mitigation techniques + Experience with change management methodologies (e.g., Prosci ADKAR, Kotter 8-Step) is a plus * Analytical and Logical Abilities + Ability to analyze complex situations, evaluate the impact of changes, identify potential risks and conditions, and make data-driven decisions is critical for effective change management + Strong analytical and critical thinking skills with a data-driven approach * Interpersonal and Communication Skills + Strong verbal and written communication skills are essential for conveying change goals, plans, and updates to stakeholders at all levels + Includes active listening, negotiation, and conflict resolution skills to address concerns and facilitate collaboration * Stakeholder Management + Ability to engage and influence stakeholders from various departments and levels of the organization is essential + Includes building relationships, understanding stakeholder perspectives, and adjusting change initiatives to meet their needs and expectations * Project Management + Capability in project management techniques and tools is necessary for planning, executing, and monitoring change initiatives + Includes skills in scope management, resource allocation, planning, and risk management * Leadership + As a change specialist, you'll need leadership skills to inspire and motivate teams, drive change adoption, and drive organizational change + Includes cultivating a culture of innovation, flexibility, and continuous improvement * Critical Thinking and Problem-Solving + Ability to identify obstacles, overcome challenges, and find creative solutions is essential in managing change effectively + Includes investigating issues, adapting to unexpected situations, and mitigating resistance to change * Change Assistance + Assistance skills are necessary for driving change initiatives, meetings, and training sessions + Includes facilitating discussions, promoting collaboration, and encouraging buy-in to achieve agreement and commitment to change * Technical Capability + Depending on the nature of the changes being implemented, technical expertise in relevant systems, processes, or projects may be required + Could include knowledge of software applications, IT infrastructure, regulatory compliance, or industry-specific standards
Compensation and Benefits
Our compensation range for a
Senior CS Program Manager position is $129,500.00 - $207,000.00.
The specific compensation offered to a candidate may be influenced by various factors, including but not limited to the candidate's relevant experience, education, and work location. This position is eligible for 401k and a fresh hire and annual value award. We offer various types of insurance, including medical/Rx, vision, dental, life, disability, hospital reimbursement, basic illness, and accident. We offer parental leave, family services benefits, backup childcare, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts, including 10% off pet insurance.
Non-exempt hourly employees accrue paid time off (PTO), while salaried-exempt employees have unlimited PTO, subject to manager approval. Non-exempt hourly employees in Satisfaction Communities and Client Care are also eligible for additional impromptu unscheduled time off (UTO). Employees will receive six paid holidays each year. Employees may be eligible for paid sick and family leave in accordance with relevant state and local laws. If you're a motivated and results-driven professional looking to make a meaningful impact, we encourage you to apply for this exciting opportunity.
To apply, please visit our website and, including your qualifications certificate with mark sheets, passport-size photographs, and signature.