Job Description
Join arenaflex, a leading energy company in the western United States, as a Spanish Customer Care Specialist and be part of a team that prioritizes customer satisfaction and environmental sustainability. With a focus on delivering exceptional service, you will play a vital role in ensuring our customers receive personalized and valued experiences. **About arenaflex** arenaflex is the largest grid operator in the western United States, serving 1.9 million and growing customers across six states. Our commitment to customer service excellence, environmental sustainability, and diversity, equity, and inclusion sets us apart as a leader in the energy industry. We are dedicated to providing sustainable, affordable, and reliable energy solutions that meet the evolving needs of our customers. **Job Summary** As a Spanish Customer Care Specialist, you will be responsible for providing exceptional customer care via telephone and email to existing and future customers. You will assist with billing, credit, and collections, service requests, energy efficiency, and customer account management. Your primary goal will be to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. **Responsibilities** - Promote a customer-first culture and commit to delivering outstanding results for customers. - Provide customer care via telephone to existing and future customers by delivering services such as billing, credit, and collections, service requests, energy efficiency, and customer account management. - Assist customers via telephone in regard to service outages, restoration of electric services, and electric service billings. - Provide specialized advice in regard to regulatory billing requirements and company processes via extensive phone time and electronic means. - Resolve disconnect or account delinquency issues by discussing options available with the customer and agreeing to an appropriate plan. - Prepare written communication with the use of templates. - Communicate with field personnel via phone or electronic means to process customer work orders. - Demonstrate adherence to identified PCCC performance measures as outlined in the Customer Contact Center Guidelines. - Navigate through multiple computer software programs to address account information specific to customer inquiries. - Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. **Requirements** - Candidates are required to have perfect attendance during the first 60 days of employment to participate in training. - Hybrid program requires completion of training and satisfactory performance. - Hybrid program requires 50mbps upload internet speed and 50mbps download speed for the remote work. - Performance must be maintained to work hybrid. - High School Diploma or GED Certificate; or the equivalent combination of education and work experience. - A minimum of two years non-sales customer service experience where one-on-one problem resolution was demonstrated, and/or two years of non-sales call center experience. - Ability to gather necessary information from internal and external customers, determine appropriate course of action, and provide information to customers. - Advanced communication and interpersonal skills to interface with team members and customers to promote positive customer outcomes. - Communication and interpersonal skills to interface with team members and customers in a fashion that promotes positive customer relations. - Active listening, conflict resolution, and problem-solving skills. - Proficient with the use of personal computers to access and input relevant information on customer accounts. - Ability to perform basic math calculations. - Ability to type a minimum of 30 WPM. - Knowledge of general Company policies and procedures as well as those specific to billing, credit/collections, service, and account management is preferred. - Ability to work scheduled shifts and meet attendance requirements. - Successfully complete a background check and drug screen. **Essential Skills and Competencies** - Excellent communication and interpersonal skills to interface with team members and customers. - Ability to gather necessary information from internal and external customers, determine appropriate course of action, and provide information to customers. - Advanced problem-solving and conflict resolution skills. - Proficient with the use of personal computers to access and input relevant information on customer accounts. - Ability to perform basic math calculations. - Ability to type a minimum of 30 WPM. **Career Growth Opportunities and Learning Benefits** arenaflex offers a comprehensive paid training program, excellent benefits, and opportunities for career growth and development. Our training program is designed to equip you with the skills and knowledge necessary to excel in your role and advance your career. We also offer tuition reimbursement, 401K options, and a comprehensive benefits package, including paid time off, medical and dental insurance. **Work Environment and Company Culture** arenaflex is committed to creating a workplace that connects each employee to the organization and enables all individuals to participate and contribute to their full potential. We strive to cultivate a culture that values diversity, equity, and inclusion, and we are dedicated to providing a safe and healthy work environment. **Compensation, Perks, and Benefits** arenaflex offers a competitive salary and benefits package, including: - Competitive salary: $21.62 per hour - Comprehensive benefits package, including paid time off, medical and dental insurance - Tuition reimbursement - 401K options - Paid training program - Opportunities for career growth and development **How to Apply** If you are a customer-centric individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is free from discrimination and harassment, and we strive to create a culture that values diversity, equity, and inclusion. **Background Check and Drug Screen** All offers of employment are contingent upon the successful completion of a background check and drug screening. **Join arenaflex Today!** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Join arenaflex today and be part of a team that is dedicated to providing sustainable, affordable, and reliable energy solutions to our customers. Apply for this job