Job Description
At arenaflex, we're passionate about inspiring and improving the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. As a Store Customer Service Specialist, you'll play a vital role in delivering exceptional customer experiences, driving sales growth, and maintaining the high standards of our retail stores.
- *About arenaflex**
arenaflex is a leading global manufacturer and distributor of paints, coatings, and related products. Our purpose is to inspire and improve the world by coloring and protecting what matters. With a rich history dating back to 1866, we've built a reputation for quality, innovation, and customer satisfaction. Our products are used in a wide range of applications, from residential and commercial painting to industrial coatings and automotive finishes.
- *Job Summary**
We're seeking an experienced Store Customer Service Specialist to join our team at our Gilbert, AZ location. As a key member of our retail store team, you'll be responsible for delivering exceptional customer service, driving sales growth, and maintaining the high standards of our store. If you're passionate about customer service, sales, and working in a fast-paced retail environment, we encourage you to apply for this exciting opportunity.
- *Responsibilities**
As a Store Customer Service Specialist, you'll be responsible for:
- Ensuring high levels of customer satisfaction through excellent sales service
- Assisting customers in person and over the phone by determining needs and presenting appropriate products and services
- Building productive trust relationships with wholesale and retail customers
- Processing sales transactions accurately and consistently with policies and procedures
- Following and achieving sales goals on a monthly, quarterly, and yearly basis
- Maintaining precise work order files and formulas
- Pulling appropriate products from the sales floor or warehouse
- Tinting and mixing products, as needed, to customer specifications
- Stocking shelves and setting up displays
- Cleaning store equipment
- Loading/unloading delivery trucks
- Assisting in making deliveries, as needed
- Maintaining in-stock and presentable condition assigned areas
- Remaining knowledgeable on products offered and discussing available options
- Complying with inventory control procedures
- Suggesting ways to improve sales
- *Qualifications**
To be successful in this role, you'll need:
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must have a valid, unrestricted Driver's License
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- *Preferred Qualifications**
While not required, we prefer candidates with:
- At least a High School diploma or GED
- At least one (1) year experience working in a delivery, retail, or customer service position
- Previous work experience selling paint and paint-related products
- Previous work experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish
- *Skills and Competencies**
To succeed in this role, you'll need:
- Excellent customer service and communication skills
- Strong sales and negotiation skills
- Ability to work in a fast-paced retail environment
- Strong organizational and time management skills
- Ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Ability to work at heights and in confined spaces
- Ability to read, write, comprehend, and communicate in English and Spanish
- *Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Store Customer Service Specialist, you'll have opportunities to:
- Develop your sales and customer service skills
- Learn about our products and services
- Participate in training and development programs
- Advance to leadership roles within the company
- Pursue higher education and certification programs
- *Work Environment and Company Culture**
Our Gilbert, AZ location is a fast-paced and dynamic retail store environment. As a Store Customer Service Specialist, you'll work in a team-oriented environment with a focus on delivering exceptional customer service and driving sales growth. We're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.
- *Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
- Competitive hourly wage
- Opportunities for overtime pay
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Employee discounts on arenaflex products and services
- *How to Apply**
If you're passionate about customer service, sales, and working in a fast-paced retail environment, we encourage you to apply for this exciting opportunity. Please submit your application online through our careers page. We look forward to hearing from you!
- *Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer. We're committed to creating a diverse and inclusive work environment that values diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.
- *Disability Accommodations**
arenaflex is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation to apply for this position, please contact our Human Resources department at [insert contact information].
- *Background Check**
arenaflex conducts background checks on all new hires. We're committed to ensuring the safety and security of our employees, customers, and communities.
- *Confidentiality**
arenaflex is committed to maintaining the confidentiality of all employee and customer information. We're committed to protecting the confidentiality of all sensitive information.
- *Application Process**
Our application process typically involves:
- Online application
- Digital interview
- In-store interview
- Background check
- Reference checks
- *Timeline**
We're looking to fill this position as soon as possible. We encourage you to apply as soon as possible to ensure consideration for this exciting opportunity.
- *Contact Information**
If you have any questions or concerns about this position or the application process, please contact our Human Resources department at [insert contact information]. We look forward to hearing from you!
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