Job Description
At arenaflex, we're passionate about delivering exceptional customer experiences and driving innovation in the financial industry. As a high-tech company, scientific laboratory, and nationally recognized brand, we're committed to pushing boundaries and making a lasting impact. Our Business Cards and Payments division is one of the fastest-growing financial products in the industry, and we're seeking an experienced Strategic Customer Development Manager to join our team. **About arenaflex** arenaflex is a leader in the financial industry, with a rich history of innovation and a commitment to delivering exceptional customer experiences. We were the first company to develop and offer mass customization and personalization of credit card products, and we've been innovating relentlessly ever since. Today, we're a team of passionate and entrepreneurial individuals who are dedicated to making a difference in the lives of our customers. **About the Role** As a Strategic Customer Development Manager, you'll play a critical role in deepening relationships with our clients and identifying opportunities to increase value through growth. You'll partner with key executives and AP managers to create long-term, meaningful relationships and help optimize rebates and benefits received from arenaflex. You'll also collaborate with our Field Sales Associates, Product Advisors, and value chain partners to ensure each client's needs are met in a seamless and beautiful way. **Responsibilities** • Manage a portfolio of clients with a focus on retention, growth, and risk management • Analyze the company's total business spend to identify additional opportunities to leverage the Commercial or Small Business Cards • Offer ongoing vendor match and spend enablement services; leverage results to increase AP file penetration • Learn about the client and the specific industry vertical in which they operate; understand purchasing needs and behavior • Become a trusted advisor by building positive relationships, handling client needs, and coordinating client appreciation activities • Resolve issues and provide solutions to clients in a timely manner • Monitor portfolio metrics and perform quarterly account reviews • Partner across the value chain to meet client needs **Competencies** • Demonstrate abilities to build relationships and influence at a wide range of levels • Strong verbal and written communication skills, both in person and over the phone • Problem solver capable of synthesizing information to make informed decisions • Strategic mindset and ability to leverage data in identifying growth opportunities across their portfolio • Use insight and consultative selling techniques to teach prospective customers how they can leverage payment solutions (purchasing, travel, and electronic account payable) to positively impact their business, which link back to arenaflex's solutions • Design and implement plans in partnership with the client's AP and internal arenaflex partners to ensure the company meets their expected return with our card programs • Build broad and technical product knowledge and an understanding of how client-side processes should work with our products and services • Work independently and seek out feedback and data to reflect on and improve own performance • Maintain and update CRM system regarding customer calls, pipelines, and closed opportunities • Project and process management, interpersonal influence, networking, project ownership, and workflow management skills **Basic Qualifications** • At least 5 years of experience in a Business Client-facing role **Preferred Qualifications** • Bachelor's Degree • At least 7 years of experience in a Business Client-facing role • At least 2 years of experience supporting business credit card products **About the Work Environment** arenaflex is committed to providing a flexible and supportive work environment that allows our employees to thrive. As a remote-eligible opportunity, you'll have the flexibility to work from home and maintain a healthy work-life balance. We're a team of passionate and entrepreneurial individuals who are dedicated to making a difference in the lives of our customers. **About the Career Growth Opportunities** arenaflex is committed to investing in the growth and development of our employees. We offer a range of training and development programs that are designed to help you build your skills and advance your career. Whether you're looking to move into a leadership role or develop your technical skills, we're committed to supporting your growth and development. **About the Compensation and Benefits** arenaflex offers a competitive compensation and benefits package that includes: • Competitive salary and bonus structure • Comprehensive health and wellness benefits • Retirement savings plan • Paid time off and holidays • Professional development opportunities **How to Apply** If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that highlights your experience and qualifications for the role. Apply Now **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their background, culture, or identity. Apply for this job