Job Description
At arenaflex, we're on a mission to empower people to do what they love by providing intelligent software that can do the rest. As one of the fastest-growing technology companies in the United States, ranking on the Inc. 5000 Fastest Growing Companies in America list for the last seven consecutive years, we're trusted by nearly 1,000 top brands, including Ford, Ace Hardware, Kumon, Liberty Tax, and more. Our vision is to revolutionize the way enterprise organizations utilize social technology, and we're looking for a talented Strategic Customer Success Manager to join our team. **Job Summary:** We're seeking an experienced Strategic Customer Success Manager to foster long-term profitable customer relationships, including with our reseller and agency partners, by making strategic, operational, and measurable contributions to customers' unique business objectives. As the strategic account owner, quarterback, and driver of account adoption, retention, and expansion, you'll work closely with our Account Executive co-pilot to drive overall customer success and growth. **Key Responsibilities:** * Deliver value and business outcomes through arenaflex solutions, delivering measurable ROI and strategic insights to executive-level stakeholders, champions, and functional leaders. * Serve as the strategic account owner, providing mature, thoughtful, and strategic leadership to both customers and internal stakeholders to ensure the ongoing success of your book of business. * Contribute to enabling our growing partner network with customers success planning and value delivery best practices. * Quickly develop and apply expertise in arenaflex products and the local marketing and digital presence management space. Serve as a trusted advisor and knowledge bridge between the arenaflex team, your clients, and their teams that serve their customers to teach new product functionality and solicit inbound product feedback. * Identify and mitigate churn risk across your portfolio to ensure company gross retention rates are achieved. * Maintain and grow monthly recurring revenue for customers by employing proven strategies that drive product adoption and expansion. * Quarterback internal and external initiatives through cross-functional partnerships with sales, onboarding, support, product management, finance, operations, and other teams to drive overall customer success and growth. * Develop strong, multithreaded partnerships within your customer book. * Analyze lifecycle metrics and lead the execution of onboarding, enablement, adoption, and retention strategies through both internal and external resources. * Ensure customer reference-ability and overall satisfaction. **What You'll Need to be Successful:** * Hybrid Opportunity: This role is fully remote until our Vancouver, BC office is established. Once the office is in place, it will transition to a hybrid model, with a 50/50 split between remote and in-office work. * Must Have: + 5+ years of customer success experience with strategic or enterprise accounts, preferably in the channel partner or reseller customer management space. + Possess a blend of technical and sales acumen wrapped in a strong customer-centric mentality. + Proven track record of impacting/exceeding sales and customer success outcomes. + Highly organized with the ability to effectively manage multiple tasks and competing priorities. + Driven by personal, team, and company achievement with a commitment to excellence. + Strong analytical, problem-solving, and dot-connecting skills with the ability to develop quick, accurate situational awareness. + Strong communication skills – written and verbal – and executive presence in small to large groups. + Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned. * Nice to Have: + Experience in Local Search, Social Media Management, digital marketing agency, and/or MarTec enterprise software is preferred. **What arenaflex Provides to You:** * Comprehensive Benefits Package (full-time, non-contract roles only) + Health insurance plans, dental, and vision + Wellness incentives + 401(k) plan with employer match * Flexible Work Environment (full-time, non-contract roles only) + Flexible paid time off + Quarterly wellness days + Paid holidays + Unique employee engagement programs * Empowering Career Growth and Success **What's Important at arenaflex:** Led by a team of industry experts, arenaflex is leading the pack in Localized Marketing for Multi-Location brands. Our passionate team of arenaflexites work from home around the globe! Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then arenaflex is for you. **Equal Opportunity/Affirmative Action Employer:** arenaflex is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Please note that if selected for a position at arenaflex, you will be required to complete an E-Verify check to confirm your eligibility to work in the United States (if applicable). **How to Apply:** If you're a motivated and results-driven individual looking to make a difference in the world of customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you! **Application Deadline:** This position will remain open with applications due by August 28, 2025. This position is being hired on an urgent basis. The application window may close before August 28, 2025 if arenaflex receives a sufficient number of applications to select a candidate prior to that date. Apply for this job