Job Description
At arenaflex, we're revolutionizing the way businesses harness the power of artificial intelligence to drive transformative results. Our Go-to-Market (GTM) team partners with ambitious organizations to translate cutting-edge AI into real-world impact. As a key member of this team, you'll play a pivotal role in shaping the future of AI adoption and deployment. **About the Role** We're seeking an experienced Strategic Delivery Lead to join our Customer Success team. This role will sit at the intersection of technical execution and customer impact, focusing on milestone-driven programs that require rigorous coordination and executive engagement. You'll lead multi-workstream programs that are often tied to contractual milestones and span multiple internal teams and external partners. **Key Responsibilities** As a Strategic Delivery Lead, you'll be responsible for: * Serving as the accountable lead for delivering high-impact customer engagements tied to defined contractual milestones * Developing and delivering strategic advisory workshops that align executive stakeholders on vision, roadmap, milestones, and governance structures * Partnering closely with customers to understand their goals and translate them into actionable delivery plans * Coordinating and leveraging cross-functional teams to execute multiple concurrent, complex initiatives * Establishing and maintaining rigorous internal operating models, including clearly defined roles & responsibilities, unified tracking mechanisms, and standardized reporting rituals * Effectively partnering with research, technical teams, product, internal/external partners, and leadership to drive aligned execution * Leading and owning delivery execution for technical workstreams, ensuring clear project charters, solution designs, defined milestones, robust evaluation plans, and rigorous tracking mechanisms are in place to achieve committed customer outcomes * Acting as a key translator between technical teams and business stakeholders, clearly articulating technical progress, risks, requirements, and dependencies in language accessible to both senior executives and technical practitioners * Regularly demonstrating and communicating tangible progress from technical workstreams to internal stakeholders and external customers, driving clarity, transparency, and trust through frequent, clear, and impactful updates * Establishing best practices around milestone tracking, internal coordination, and delivery operations at scale * Leading regular progress reviews with customer stakeholders, ensuring transparency and confidence in delivery * Identifying delivery risks early and working cross-functionally to mitigate blockers and maintain program velocity * Navigating ambiguity and evolving requirements with composure, helping internal and external teams stay aligned * Helping shape the future of how arenaflex engages with large enterprises through milestone-based delivery programs **You'll Thrive in this Role if You:** * Have 10+ years of experience in consulting, delivery leadership, or senior program management roles, driving complex technical initiatives across cross-functional teams * Are willing to travel up to 75% and work on-site with customers to build strong relationships and deeply understand their needs * Have experience leading organizational transformation initiatives (AI, digital, or business transformation) * Have led complex customer programs in enterprise SaaS, AI/ML, consulting, or transformation environments * Proven track record influencing and shaping customer decision-making at executive/board level. Able to drive clarity, accountability, and alignment at senior levels * Are adept at translating business outcomes into technical execution plans with defined success metrics * Strong track of execution in delivering ambitious goals on complex cross-functional projects * Prior experience managing large-scale AI/ML or enterprise API-based deployments * Communicate confidently with senior executives and technical teams alike **About arenaflex** arenaflex is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. **Why Join arenaflex?** * Be part of a team that's shaping the future of AI adoption and deployment * Work with a talented and diverse group of professionals who are passionate about making a positive impact * Have the opportunity to develop and grow your skills in a fast-paced and dynamic environment * Enjoy a competitive compensation and benefits package, including a comprehensive health insurance plan, 401(k) matching, and generous paid time off * Participate in arenaflex's commitment to diversity, equity, and inclusion, and contribute to creating a workplace culture that values and celebrates individual differences **How to Apply** If you're a motivated and experienced professional who is passionate about AI and customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that outlines your relevant experience and qualifications. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Apply for this job