Job Description
Are you passionate about sustainability and customer success? Do you want to join a dynamic team that's revolutionizing the way small and medium-sized enterprises (SMEs) approach environmental sustainability? Look no further! arenaflex is seeking an experienced Sustainability Customer Success Manager to join our team in Munich or Berlin. As a key member of our technical sustainability team, you will play a crucial role in driving business growth while making a positive impact on the environment. **About arenaflex** arenaflex is a leading sustainability platform for SMEs in Europe, dedicated to making sustainability accessible and effortless for businesses of all sizes. Our mission is to empower SMEs to take action against climate change and social injustice by providing practical solutions and automating their sustainability management and reporting processes. With our innovative platform, SMEs can focus on what matters most – growing their business while doing good for the planet. **Your Role** As a Sustainability Customer Success Manager, you will be responsible for ensuring the success of our customers in achieving their sustainability goals. Your primary focus will be on customer onboarding, technical support, and account management. You will work closely with our sales, sustainability, and software engineering teams to deliver exceptional customer experiences and drive business growth. **Key Responsibilities** * Customer Onboarding: Welcome new customers to our platform, provide training and support to ensure a smooth transition * Technical Support: Respond to customer inquiries, troubleshoot issues, and provide technical guidance on our sustainability tools and services * Account Management: Develop and maintain strong relationships with customers, understand their sustainability needs, and provide tailored solutions * Data Analysis: Interpret customer data, identify trends, and provide insights to inform business decisions * Process Development: Collaborate with our software engineering team to develop and improve our sustainability tools and processes * Communication: Communicate with customers in German, while working primarily in English **What We're Looking For** * At least 1 year of experience in a similar role, preferably in the sustainability or customer success space * Strong knowledge of sustainability frameworks, such as GHG Protocol, GRI, DNK, or Ecovadis * Proficiency in German, with excellent written and verbal communication skills * Self-motivated, customer-focused, and results-driven individual with a passion for sustainability * Strong analytical and problem-solving skills, with the ability to interpret complex data * Experience with the GHG Protocol is a plus * Verhandlungssichere Englischkenntnisse (fluent English skills) **What We Offer** * Hybrid work arrangement, with the flexibility to work from home or in our offices in Munich or Berlin * Ownership and impact: you will have a voice and be encouraged to share your opinions and ideas * Personal and professional growth: we prioritize your development, with regular feedback, training, and opportunities for advancement * Competitive salary package: we offer a fair compensation package that reflects your value to our team * Team events: we believe in building strong relationships and hosting regular team-building activities * Impact-driven and passionate team: we're a team of like-minded individuals who are passionate about sustainability and making a difference **Is it a Match?** If you're passionate about sustainability, customer success, and making a positive impact on the environment, we want to hear from you! Send us your application and resume, and let's discuss how you can join our dynamic team at arenaflex. **Apply Now** Apply for this job