Job Description
At arenaflex, we're a forward-thinking innovator who puts people first. Our award-winning workplace culture is centered on inclusion and kindness, and we're looking for people to join our mission to be a force for good in the world. Come build a better future with us as we're hiring for our Technical Customer Care I position. **About arenaflex** arenaflex is a leading provider of innovative solutions and services that empower individuals and businesses to achieve their goals. Our commitment to excellence, customer satisfaction, and employee well-being has earned us a reputation as a trusted partner in the industry. We're proud to offer a dynamic and inclusive work environment that fosters growth, creativity, and collaboration. **Job Summary** We're seeking an experienced Technical Customer Care Specialist I to join our remote customer support team. As a Technical Customer Care Specialist I, you will work directly with customers via phone and email to resolve their application and product issues. This is a challenging and rewarding role that requires strong technical and interpersonal skills, as well as a passion for delivering exceptional customer service. **Key Responsibilities** * Represent arenaflex in customer communication via phone and email to assist customers in resolving technical issues * Demonstrate strong interpersonal and communication skills, while working with diverse audiences * Exhibit personal responsibility, accountability, and teamwork * Troubleshoot difficult problems with either the customer's configuration, our software, or other vendor integration points * Provide one-on-one training to new and existing customers as needed while working on support tickets * Identify and resolve issues that prevent users from utilizing our software * Provide proper follow-up, even when a problem has not been resolved, to ensure customer is kept apprised of issue status * Maintain strong working knowledge of released products * Must have the ability to accommodate extended work hours, a flexible schedule, and work overtime as needed **Minimum Requirements** * High School Diploma/GED * Generally, less than 2 years of experience * Must be flexible to work any shift during business hours in the Central Standard Time Zone, currently Monday - Friday 6am -8pm Saturday 8AM - 6PM (hours subject to change to meet business needs). Must have the ability to accommodate extended work hours, a flexible schedule, and work overtime as needed. * Must have excellent written and verbal communication skills. * Requires attention to detail and the ability to adapt to change. * Ability to accurately facilitate communication between the customer description and the written word in the CRM ticketing system. **Preferred Requirements** * College degree preferred; at a minimum Associates Degree or Technical Certification preferred or commensurate work experience. * Ability to analyze, troubleshoot, and document issues related to system performance and functionality. * Experience supporting online products and services. * Experience using web developer tools to troubleshoot website problems. Ex: Chrome, IE, Firefox, etc. * Experience supporting mobile devices such as IOS and Android **Why Join arenaflex?** * Competitive salary and benefits package * Opportunity to work in a dynamic and inclusive work environment * Professional development and growth opportunities * Flexible work schedule and remote work options * Collaborative and supportive team environment * Recognition and rewards for outstanding performance **What We Offer** * A comprehensive benefits package, including medical, dental, and vision insurance * A 401(k) retirement plan with company match * Paid time off and holidays * Professional development and training opportunities * A collaborative and supportive work environment * Recognition and rewards for outstanding performance **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Contact Us** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply for this job