Job Description
At arenaflex, we're a global leader in precision measurement solutions, dedicated to delivering top-tier service to our customers. We're seeking a highly skilled and detail-oriented Technical Customer Service Agent to join our team in Apex, NC. As a key member of our customer service team, you'll play a critical role in ensuring seamless order fulfillment, accurate record-keeping, and timely customer support.
- *About arenaflex**
arenaflex is a global leader in precision measurement solutions, with a rich history of innovation and customer satisfaction. Our team is passionate about delivering exceptional service and support to our customers, and we're committed to creating a work environment that fosters growth, collaboration, and excellence. If you're a customer service professional with a passion for delivering top-tier service, we encourage you to apply for this exciting opportunity.
- *Key Responsibilities**
As a Technical Customer Service Agent, you'll be responsible for:
- Managing and confirming sales orders, monitoring and allocating inventory, and generating preorders to support timely warehouse operations.
- Accurately entering sales and service orders while responding promptly to customer inquiries.
- Verifying commission rates, preparing commission statements, and ensuring timely distribution of reports and supporting documentation to sales representatives.
- Processing product returns, generating service tickets, and maintaining up-to-date records on repairs, replacements, and credit resolutions.
- Maintaining accurate customer data in the CRM system.
- Organizing documentation related to returns, product changes, pricing updates, and scheduling adjustments.
- *Essential Qualifications**
- High School Diploma or equivalent required.
- 1-2 years of customer service, order entry, or sales support experience (manufacturing experience a plus).
- Strong attention to detail and organizational skills.
- Ability to manage multiple tasks and meet deadlines.
- Familiarity with sales orders, inventory systems, or CRM platforms preferred.
- Clear written and verbal communication.
- Basic understanding of internal policies and ability to acquire company-specific procedures quickly.
- *Preferred Qualifications**
- Experience working in a fast-paced, detail-oriented environment.
- Knowledge of manufacturing processes and procedures.
- Familiarity with arenaflex's products and services.
- Experience with CRM systems and inventory management software.
- *Skills and Competencies**
- Strong communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Strong problem-solving and analytical skills.
- Ability to adapt to changing priorities and deadlines.
- Familiarity with sales and marketing principles.
- Basic understanding of financial concepts and procedures.
- *Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their skills. As a Technical Customer Service Agent, you'll have access to:
- Ongoing training and development opportunities.
- Mentorship and coaching from experienced team members.
- Opportunities for career advancement and professional growth.
- A comprehensive benefits package, including medical, dental, vision, life, AD&D insurance, disability, and flexible spending account (FSA).
- *Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment, with a strong focus on teamwork and collaboration. Our team is passionate about delivering exceptional service and support to our customers, and we're committed to creating a work environment that fosters growth, innovation, and excellence. As a Technical Customer Service Agent, you'll have the opportunity to work with a talented and dedicated team, and to contribute to the success of our organization.
- *Compensation, Perks, and Benefits**
arenaflex offers a comprehensive benefits package, including:
- Company-sponsored benefits that include medical, dental, vision, life, AD&D insurance, disability, and flexible spending account (FSA).
- Voluntary Critical Illness & Accidental Injury Insurance.
- Company 401(k) Plan with 4% employer match (Employee/Employer Contributions 100% vested upon hire).
- Paid vacation and holidays.
- *How to Apply**
If you're a motivated and detail-oriented customer service professional with a passion for delivering top-tier service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
- *Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.
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