Job Description
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join careerzynith as a Technical Support - Customer Service Representative (Remote) and embark on a rewarding career journey that will challenge you, inspire you, and empower you to grow.
- *About careerzynith**
careerzynith is a global technology and services leader that powers the brands of the future. We're a human-centered, tech-powered, intelligence-fueled organization that helps well-known brands improve their businesses with technology and integrated solutions. With a presence in over 70 countries, we're committed to transforming the way companies connect, interact, and grow across the world and into the future.
- *About the Role**
As a Technical Support - Customer Service Representative (Remote) at careerzynith, you'll play a vital role in delivering exceptional customer experiences that drive loyalty, retention, and revenue growth. You'll work from the comfort of your own home, interacting with customers via inbound/outbound calls and/or via the Internet. Your primary responsibilities will include:
- Providing inbound customer support using a call flow guide
- Resolving technical issues related to hardware, software, and client products
- Tracking, documenting, and retrieving information in databases
- Being an amazing problem-solver and offering additional products and/or services
- Delivering expert customer experiences with a smile
- *What You'll Need**
To succeed in this role, you'll need:
- Strong focus on building customer relationships
- 1+ year of customer service experience
- Technical support experience preferred
- Open availability
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong problem-solving skills with the ability to ask probing questions to come to a resolution
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States and have a valid U.S. address for residence
- *What's in It for You**
At careerzynith, we champion our people and invest in their growth and development. As a Technical Support - Customer Service Representative (Remote), you'll enjoy:
- A starting wage between $15 and $18 (pay rate will not be below applicable minimum wage)
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for careerzynith Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
- *Career Growth and Personal Development**
At careerzynith, we believe in the power of our people and invest in their growth and development. As a Technical Support - Customer Service Representative (Remote), you'll have access to:
- FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned
- Opportunities for career advancement and professional growth
- A supportive and inclusive work environment that fosters collaboration, innovation, and creativity
- *Work Environment and Company Culture**
As a remote employee, you'll enjoy the flexibility and autonomy to work from the comfort of your own home. Our company culture is built on the principles of:
- Inclusion and diversity
- Collaboration and teamwork
- Innovation and creativity
- Customer-centricity and excellence
- Continuous learning and growth
- *How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for the Technical Support - Customer Service Representative (Remote) role at careerzynith. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps.
- *Equal Opportunity Employer**
careerzynith is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites:
- English
- Spanish
To request a reasonable accommodation, please click here. If you wish to review the Affirmative Action Plan, please click here.
- *Mission**
Hi, we're careerzynith. We're a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries.
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