Job Description
- *Job Summary:** Join arenaflex, a global leader in managed digital engagement services, as a Tier 1 Remote Customer Support Specialist. As a key member of our team, you will provide exceptional support to clients across the globe, leveraging your technical expertise and excellent communication skills to resolve customer inquiries and issues. With a focus on delivering top-notch service, you will work on a variety of projects, including phone, chat, and e-book support, and have the opportunity to work with some of the world's coolest brands. **About arenaflex:** arenaflex is a global provider of managed digital engagement services, with a team of over 10,000 Mods who chat with customers, moderate web content, manage communities, and buzz in social media for many of the world's coolest brands. Our mission is to bring companies closer to their customers than ever before, and we're looking for talented individuals like you to join our team. **Responsibilities:** As a Tier 1 Remote Customer Support Specialist, you will be responsible for: * Providing exceptional customer support via phone, chat, and e-book channels * Resolving customer inquiries and issues in a timely and professional manner * Utilizing Zendesk and other ticketing systems to manage customer interactions * Troubleshooting and problem-solving issues for web and mobile apps * Multitasking in multiple browsers and browser tabs while handling customer communications * Demonstrating a strong ability to walk customers through the process of navigating a mobile app/website and downloading/installing an application * Providing a professional demeanor and showing empathy to customers * Maintaining reliable internet speed and service * Working in a quiet workspace with a dedicated laptop or desktop computer with Windows 10 or above, quality headset, and willingness to install MSQ security software and 2FA app on the phone **Requirements:** To be successful in this role, you will need: * A strong background in customer support, preferably with experience in Tier 1 level support * Experience with Zendesk and other ticketing systems * Experience with troubleshooting and problem-solving issues for web and mobile apps * Strong ability to multitask in multiple browsers and browser tabs while handling customer communications * Tech-savviness with Mac, PC, iOS, Chromebook, Kindle Fire, and Android computers/devices and applications * Strong ability to walk customers through the process of navigating a mobile app/website and downloading/installing an application * Professional demeanor and strong ability to show empathy * Reliable internet speed and service * Dedicated laptop or desktop computer with Windows 10 or above, quality headset, and willingness to install MSQ security software and 2FA app on the phone **Preferred Qualifications:** * Experience with e-book support and creation * Familiarity with MSQ security software and 2FA app * Strong knowledge of web and mobile app development * Experience with community management and social media engagement * Strong ability to work in a fast-paced environment with multiple priorities **What We Offer:** As a Tier 1 Remote Customer Support Specialist at arenaflex, you will enjoy: * Flexible self-scheduling * Access to 'Hot Gigs' postings exclusive to the arenaflex Network * Work from home * Competitive hourly rate – discussed during your first interview * Paid orientation * Opportunity to work with some of the coolest clients around the world, including the NFL, Vimeo, and Topps! * Career growth opportunities and learning benefits * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance **Work Environment and Culture:** arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe in fostering a culture of collaboration, innovation, and continuous learning. Our team is passionate about delivering exceptional service to our clients and customers, and we're looking for like-minded individuals to join our team. **Compensation and Benefits:** arenaflex offers a competitive hourly rate, which will be discussed during your first interview. We also offer a range of benefits, including: * Flexible self-scheduling * Access to 'Hot Gigs' postings exclusive to the arenaflex Network * Work from home * Paid orientation * Opportunity to work with some of the coolest clients around the world * Career growth opportunities and learning benefits * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance **How to Apply:** If you're passionate about delivering exceptional customer support and want to join a dynamic and innovative team, apply now! Please note that a Chromebook is not sufficient for arenaflex projects. We look forward to reviewing your application and discussing this opportunity further. **Equal Opportunity Employer:** arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. **Note:** Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process. Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time. Apply for this job