Job Description
Join arenaflex, a leading logistics and supply chain management company, as a Transportation Customer Service Coordinator. This is an exciting opportunity for customer-focused individuals to support our customers across the country and become part of an excellent team. **About arenaflex** arenaflex is a wholly owned subsidiary of arenaflex Truck Leasing, with operations in North America, South America, Europe, and Asia. We provide supply chain management and logistics services to leading companies worldwide. Our mission is to deliver value through design, planning, and execution in transportation, warehousing, and freight management. Visit www.arenaflex.com to learn more about our company culture and values. **Position Summary** As a Transportation Customer Service Coordinator, you will be responsible for monitoring route status and providing required information using Transportation Management Systems and electronic resources such as web portals and email. You will be the first line of contact for customers' routine reporting requirements, providing timely status updates as needed. You will also communicate effectively with customers and drivers, providing concise instruction and/or information through verbal and written communication methods. **Why Join arenaflex?** We take pride in offering a competitive wage and great benefits, including: * Base Pay: $20.00 per hour (3rd Shift: $1.00 per hour Shift Differential) * Paid Time Off * Medical Insurance * Dental Insurance * Vision Insurance * Life Insurance * 401K * Associate Referral Program * Numerous associate discounts and opportunities to grow with the organization! **Work Schedule** This position supports a 24/7 operation and flexibility to work weekends and holidays is required. You will have two days off per week (one weekday and one weekend). Multiple shifts are available: * 2nd Shift: 2:00pm-10:30pm - P/T Shift 2-3 days/4-8hr shift * 3rd Shift: 10pm-6:30am - P/T Shift 2-3 days/4-8hr shift **Major Responsibilities** * Acts as the first line of contact for customer's routine reporting requirements, providing the customer with status updates as needed * Communicates effectively with customers and drivers providing concise instruction and/or information through verbal and written communication methods * Answers and processes requests received through inbound calls and emails in a timely manner * Monitors routes for exceptions/abnormal route conditions, and provides timely feedback to internal and external customers * Escalates all non-routine customer inquiries appropriately to solve operational issues * Serves as the primary contact for data collection, audit, and reporting of various performance metrics * Supports with root cause analysis, use of reporting tools, and Key Performance Indicators * Other projects as assigned by the supervisor **Qualifications** * Previous customer service experience is required * High School diploma or equivalent required, Associate's/Bachelor's is preferred * Bilingual skills (Spanish) a plus * Regular, predictable, full attendance is an essential function of the job * Willingness to travel as necessary, work the required schedule, work at the specific location required, complete arenaflex employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required **Physical Requirements** * The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. * While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. * Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. **Career Growth Opportunities and Learning Benefits** As a Transportation Customer Service Coordinator at arenaflex, you will have opportunities to grow and develop your skills and knowledge. We offer training programs, mentorship, and opportunities for advancement within the company. You will also have access to our online learning platform, which provides resources and training on various topics related to logistics and supply chain management. **Work Environment and Company Culture** arenaflex is committed to creating a positive and inclusive work environment. We value diversity, equity, and inclusion and strive to create a workplace where everyone feels welcome and valued. Our company culture is built on the principles of teamwork, innovation, and customer satisfaction. We believe in recognizing and rewarding our employees for their hard work and contributions to the company. **How to Apply** If you are a customer-focused individual with excellent communication skills and a passion for logistics and supply chain management, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply Now" button below. Apply Now We look forward to hearing from you and learning more about your qualifications and experience. Apply for this job