Job Description
- *Job Summary:**
Join careerzynith, a dynamic and innovative company, as an experienced virtual assistant specializing in guest relations and operations support. As a key member of our team, you will be responsible for providing exceptional customer service to our guests, leveraging AI-powered tools, and managing various operational tasks. If you are a multitasking expert with excellent communication skills, fluent in English, and familiar with Guesty and Operto Teams, we encourage you to apply for this exciting opportunity.
- *About careerzynith:**
careerzynith is a leading provider of innovative solutions for the hospitality industry. Our company is dedicated to delivering exceptional guest experiences, and we are committed to providing our team members with a dynamic and supportive work environment. As a virtual assistant at careerzynith, you will have the opportunity to work with a talented team of professionals who share your passion for delivering outstanding customer service.
- *Key Responsibilities:**
As an experienced virtual assistant at careerzynith, your key responsibilities will include:
- **Guest Relations:** + Screen potential guests and provide support for guests/resolving guest's issues in Airbnb, VRBO, or Marriott+ Respond to guest inquiries and communicate with guests via phone, email, or chat+ Achieve 5-star ratings and Superhost Status by providing exceptional customer service+ Write and respond to guest reviews on Airbnb, VRBO, or other platforms
- **Company Tasks:** + Report maintenance and damage issues to Operations via Operto Teams+ Report and submit damage claims to Guesty Shield for reimbursement+ Build, manage, and report in-house maintenance labor+ Work with 3rd party vendors for tertiary market management+ Assist with business financials/accounting, including the onboard of accounting systems
- *Requirements:**
To be successful in this role, you must possess:
- **Essential Qualifications:** + 2+ years of experience in customer service or a related field+ Proficient in English, with excellent communication and grammar skills+ Familiarity with Guesty and/or Operto Teams+ Experience with AI-powered tools, including ChatGPT+ Ability to work in a fast-paced environment and multitask effectively+ Availability to work part-time, with a minimum of 20 hours per week
- **Preferred Qualifications:** + Experience in the hospitality industry or a related field+ Knowledge of business financials/accounting+ Experience with 3rd party vendor relations+ Familiarity with VoiP technology and phone systems
- **Skills and Competencies:** + Excellent communication and interpersonal skills+ Ability to work independently and as part of a team+ Strong problem-solving and analytical skills+ Proficient in Microsoft Office and Google Suite+ Ability to learn and adapt to new technologies and systems
- *Career Growth Opportunities and Learning Benefits:**
As a virtual assistant at careerzynith, you will have the opportunity to:
- Develop your skills and expertise in customer service, operations, and technology
- Work with a talented team of professionals who share your passion for delivering exceptional guest experiences
- Participate in ongoing training and development programs to enhance your skills and knowledge
- Contribute to the growth and success of a dynamic and innovative company
- *Work Environment and Company Culture:**
careerzynith is a remote-friendly company that values flexibility and work-life balance. As a virtual assistant, you will have the opportunity to work from the comfort of your own home, with a flexible schedule that meets the needs of our guests and operations. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity, and we are committed to providing our team members with a supportive and inclusive work environment.
- *Compensation, Perks, and Benefits:**
careerzynith offers a competitive compensation package, including:
- Hourly rate: $20-$25 per hour
- Opportunities for overtime and bonuses
- Comprehensive benefits package, including health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Professional development opportunities and training programs
- *How to Apply:**
If you are a motivated and experienced virtual assistant with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
- *Note:**
This is a part-time, contract-to-hire position, with the possibility of moving to a more permanent schedule starting in January 2025. Shift availability must be Thursday and Friday, 3pm-11p CST, with the possibility of additional overnight shifts from 11p-7am CST.
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