Job Description
At careerzynith, we're on a mission to revolutionize the way we connect with our guests and deliver exceptional experiences. As a key member of our team, you'll play a vital role in ensuring our guests receive top-notch support and service, while also driving business growth and efficiency. If you're a highly skilled and motivated individual with a passion for delivering exceptional customer experiences, we want to hear from you!
- *Job Summary:**
We're seeking an experienced Virtual Customer Service Representative to join our team on a contract-to-hire basis. As a key member of our Guest Relations & Operations Support team, you'll be responsible for providing exceptional support to our guests, resolving issues, and driving business growth. If you're a highly skilled and motivated individual with a passion for delivering exceptional customer experiences, we want to hear from you!
- *Key Responsibilities:**
As a Virtual Customer Service Representative, you'll be responsible for:
- Providing exceptional support to our guests, responding to inquiries, and resolving issues in a timely and professional manner
- Leveraging AI tools, such as ChatGPT, to provide comprehensive guest messaging that resonates with our brand and values
- Screening potential guests and providing support to resolve issues in Airbnb, VRBO, or Marriott
- Communicating and escalating issues to Management via Slack
- Achieving 5-star ratings and Superhost Status
- Writing and responding to guest reviews on Airbnb, VRBO, or other platforms
- Reporting maintenance and damage issues to Operations via Operto Teams
- Reporting and submitting damage claims to Guesty Shield for reimbursement
- Building, managing, and reporting in-house maintenance labor
- Working knowledge of business financials/accounting to assist the onboard of accounting systems
- Experience in 3rd party vendor relations for tertiary market management
- *Essential Qualifications:**
- 2+ years of experience in customer service, preferably in the hospitality or vacation rental industry
- Proficient in English, with perfect grammar and communication skills
- Experience with Guesty and/or HostAI is a plus
- Familiarity with AI tools, such as ChatGPT
- Ability to work in a fast-paced environment, with multiple tasks and priorities
- Strong problem-solving and conflict resolution skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Availability to work part-time, with flexibility to work overnight shifts (optional)
- *Preferred Qualifications:**
- Experience working with Operto Teams and Guesty Shield
- Knowledge of business financials/accounting and experience with accounting systems
- Experience in 3rd party vendor relations for tertiary market management
- Familiarity with business intelligence tools and data analysis
- *Skills and Competencies:**
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution skills
- Ability to work in a fast-paced environment, with multiple tasks and priorities
- Proficient in English, with perfect grammar and communication skills
- Familiarity with AI tools, such as ChatGPT
- Experience with Guesty and/or HostAI is a plus
- Knowledge of business financials/accounting and experience with accounting systems
- Experience in 3rd party vendor relations for tertiary market management
- *Career Growth Opportunities and Learning Benefits:**
At careerzynith, we're committed to helping our team members grow and develop their skills. As a Virtual Customer Service Representative, you'll have access to:
- Ongoing training and development opportunities
- Mentorship and coaching from experienced team members
- Opportunities for career advancement and professional growth
- A dynamic and supportive work environment
- *Work Environment and Company Culture:**
At careerzynith, we're passionate about creating a work environment that's inclusive, supportive, and fun. As a Virtual Customer Service Representative, you'll be part of a team that's dedicated to delivering exceptional customer experiences and driving business growth. Our company culture is built on:
- Collaboration and teamwork
- Innovation and creativity
- Continuous learning and development
- Diversity and inclusion
- Fun and flexibility
- *Compensation, Perks, and Benefits:**
As a Virtual Customer Service Representative, you'll receive:
- Competitive hourly rate
- Opportunities for overtime and bonuses
- Comprehensive benefits package, including health insurance, paid time off, and retirement savings
- Flexible work schedule, with opportunities to work from home
- Access to cutting-edge technology and tools
- Ongoing training and development opportunities
- *How to Apply:**
If you're a highly skilled and motivated individual with a passion for delivering exceptional customer experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
- *Note:**
This is a part-time, contract-to-hire position, with the possibility of moving to a more permanent schedule starting in January 2025. Shift availability must be Thursday & Friday 3pm-11p CST, with optional overnight shifts from 11p-7am CST.
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