Job Description
At careerzynith, we're committed to delivering exceptional customer experiences and exceeding the expectations of our clients. As a valued partner in the industry, we've established ourselves as a trusted resource for over 1000 companies, and we're proud to have been recognized as a Great Place to Work twice! We're now seeking a highly motivated, production-driven, and team-oriented individual to join our Operations team as a Customer Service Representative (CSR).
- *About careerzynith**
careerzynith is an inbound call center specializing in customer service and benefits compliance. Our team is dedicated to providing top-notch support to our clients, and we're passionate about delivering exceptional results. As a remote employee, you'll have the flexibility to work from the comfort of your own home office, choosing shifts that fit your schedule. We're committed to creating a positive and inclusive work environment that fosters growth, learning, and teamwork.
- *Job Summary**
We're seeking a Customer Service Representative to join our team on a part-time basis, working approximately 3-29 hours per week. As a CSR, you'll be responsible for providing exceptional customer service, handling customer inquiries and claims, and utilizing our account management systems to improve the customer experience. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
- *Key Responsibilities**
As a Customer Service Representative at careerzynith, you'll be responsible for:
- Providing positive customer service and technical expertise through prompt, accurate, and courteous responses to customer information needs
- Offering empathy and support to customers during the claim process
- Collecting and documenting all claim details provided by the customer into the claim accurately
- Identifying and resolving customer issues by adhering to clients-specific handling instructions
- Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries
- Maintaining punctuality and reliability, adhering to break and lunch schedules to maintain productivity and ensure consistent customer service coverage
- Demonstrating careerzynith's core values: + Customer first: fulfills customer needs with compassion+ Self-motivated: takes initiative and commits to the task at hand+ Teamwork: promotes unity over self+ Continuous improvement: strives for daily growth
- *Required Skills and Abilities**
To succeed in this role, you'll need:
- Language Skills: + Ability to read and interpret documents such as police and accident reports+ Ability to write routine correspondence and detailed accident descriptions+ Ability to project a confident, clear, and professional telephone presence+ Ability to provide feedback verbally and written in a positive, professional manner
- Bi-lingual in Spanish Preferred
- Computer Skills: + Knowledge of basic computer functions, including Microsoft Word and Excel+ Ability to type at least 40wpm
- Education and Experience: + High School Diploma or general education degree (GED) required+ 1-2 years of quality assurance experience preferred
- *Network Requirements**
To ensure a stable and secure connection, you'll need:
- A Speed Test must be run from the computer you'll be working from (www.speedtest.net)
- An Ethernet connection is not required, but strongly recommended
- You must be on a private network, not allowed to work in public locations
- No VPNs are allowed, as logins must happen in the US
- *Benefits and Compensation**
As a part-time employee at careerzynith, you'll enjoy:
- Competitive compensation
- Ancillary Benefits: Eligible 1st day of month following 60 days of employment + Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings
- 401K: Eligible after 6 months of employment
- PTO: Eligible after 90 days of employment
- Employee Assistance Program
- *How to Apply**
If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please visit our website to register as a candidate and submit your application.
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- *Join our team at careerzynith and become a part of our mission to deliver exceptional customer experiences and exceed the expectations of our clients.**
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