Job Description
At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a dedicated and detail-oriented Will Call Customer Support Specialist, you'll play a vital role in ensuring our customers receive the best possible service. If you're passionate about delivering top-notch support and have a knack for building strong relationships, we want to hear from you. **About arenaflex** arenaflex is a leading organization in the industry, renowned for its commitment to innovation, customer satisfaction, and employee growth. Our team is comprised of talented individuals who share a common goal: to provide exceptional experiences for our customers. As a remote Will Call Customer Support Specialist, you'll be part of a dynamic team that values collaboration, open communication, and continuous learning. **Key Responsibilities** As a Will Call Customer Support Specialist, your primary responsibilities will include: * Responding to customer requests for returns and credits via email and phone, ensuring timely and accurate resolutions. * Processing returns and credit requests, including order entry for replacements, and communicating with vendors, warehouse teams, and Accounts Payable as necessary. * Checking stock availability, tracking order and delivery status, and other necessary data to provide accurate information to customers. * Partnering with suppliers to process direct returns to factory and issuing credits as outlined by arenaflex internal procedures. * Creating positive customer experiences through email, phone, and written communications, utilizing required systems including P21 and Salesforce. * Managing cases as assigned in Salesforce, including RMAs and credits, and responding to customer inquiries. * Addressing any issues or concerns that customers may have during the pickup process. **Inter-Departmental Communication** As a Will Call Customer Support Specialist, you'll work closely with the Contact Center teams to complete customer credit and return requests, generate replacement orders, and provide order status information. You'll also communicate with other departments within arenaflex as needed to answer questions and resolve customer issues. **Qualifications** To be successful in this role, you'll need: * A High School diploma or GED * An Associate degree or Bachelor's degree preferred * 3-5 years' experience in customer service, preferably in the distribution industry **Essential Skills** To excel as a Will Call Customer Support Specialist, you'll need: * **Customer Focus**: Ability to build strong customer relationships, deliver customer-centric solutions, and ensure all inquiries are resolved quickly and accurately. * **Interpersonal Skills**: Ability to interact, communicate, and build relationships with others. * **Verbal and written communication skills**: Ability to clearly articulate and convey information and ideas in speaking and writing so others will understand. * **Empathy**: Taking an active interest in the concerns of others through social awareness and relationship management and ensuring customer needs are met. * **Professionalism**: Professional and pleasant speaking and writing manner via telephone, email, and in person, basic business acumen, and urgency in resolving customer issues. * **Technical Learning Capability**: Proficient with or the ability to quickly learn an array of computer hardware and software. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their skills. As a Will Call Customer Support Specialist, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge. * Regular feedback and coaching to help you achieve your career goals. * Opportunities to take on new challenges and responsibilities as you grow in your role. * A collaborative and supportive work environment that encourages open communication and teamwork. **Work Environment and Company Culture** As a remote Will Call Customer Support Specialist, you'll work from the comfort of your own home, with the flexibility to manage your schedule and work at your own pace. arenaflex values work-life balance and offers a range of benefits to support your well-being, including: * A competitive salary and benefits package. * Opportunities for professional growth and development. * A collaborative and supportive work environment. * Flexible scheduling and remote work options. **Compensation, Perks, and Benefits** arenaflex offers a competitive salary and benefits package, including: * A competitive salary. * Comprehensive health insurance. * Retirement savings plan. * Paid time off and holidays. * Opportunities for professional growth and development. **Conclusion** If you're a customer-focused individual with a passion for delivering exceptional support, we want to hear from you. As a Will Call Customer Support Specialist at arenaflex, you'll have the opportunity to make a real difference in the lives of our customers and grow your career in a dynamic and supportive environment. Apply now to join our team and take the first step towards a rewarding and challenging career. Apply Now Apply for this job