Job Description
Join arenaflex, a leading financial institution, in a challenging and rewarding role that offers the convenience of working from home. As a Customer Service Coordinator in Digital Operations, you will be part of a dynamic team that is dedicated to providing exceptional customer experiences and championing the arenaflex brand. **About arenaflex** arenaflex is more than just a bank; it's a community that values its customers and employees. We believe in empowering our associates to be the best people to people, and we strive to create a work environment that is inclusive, supportive, and rewarding. Our mission is to change banking for good, with compassion and real solutions, and we're looking for talented individuals like you to join our team. **About the Role** As a Customer Service Coordinator in Digital Operations, you will be responsible for providing exceptional customer service and support to arenaflex customers through various digital channels. You will be the voice of arenaflex, listening to customers' concerns, and resolving issues in a timely and professional manner. You will also be part of a team that is dedicated to improving customer experiences and driving business growth. **Key Responsibilities** * Provide exceptional customer service and support through various digital channels, including phone, email, and chat * Listen to customers' concerns and resolve issues in a timely and professional manner * Collaborate with internal teams to resolve complex customer issues and improve customer experiences * Stay up-to-date with arenaflex products and services, and provide accurate information to customers * Meet or exceed customer satisfaction targets and key performance indicators (KPIs) * Participate in training and development programs to improve skills and knowledge * Work collaboratively with colleagues to achieve team goals and objectives **Essential Qualifications** * High school diploma, GED, or equivalent certification * At least 2 years of customer service or call center experience * At least 1 year of Google Suite or Microsoft Office experience * Strong communication and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing priorities * Strong problem-solving and analytical skills * Ability to work independently and as part of a team **Preferred Qualifications** * At least 3 years of customer service or call center experience * At least 6 months of experience in the financial industry * Experience working in a digital operations environment * Knowledge of arenaflex products and services * Certification in customer service or a related field **Work from Home Technology Requirements** * Secure home office environment that is free from background noise and distractions * Reliable private internet connection that is not supplied via cellular data or hotspot * A private network that is password protected where you have ownership or line of sight to every device on the network * Internet service must be provided by Cable or Fiber Internet Service Providers (ISP) * Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions * ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred **Work from Home Location Requirements** * Candidates must live within 100 miles of one of the following zip codes: + 23060 (Richmond, VA) + 23320 (Chesapeake, VA) + 33634 (Tampa, FL) + 89144 (Las Vegas, NV) + 75024 (Plano, TX) + 19801 (Wilmington, DE) + 68521 (Lincoln, NE) + 56301 (St. Cloud, MN) * Report in person, when required, with at least 24 hours notice **Compensation and Benefits** * $21 per hour * Comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being * Learn more at the arenaflex Careers website **Career Growth Opportunities and Learning Benefits** * arenaflex invests heavily in both formal and informal learning development opportunities * Through these training programs and your day-to-day work, you'll find that successful associates at arenaflex will: + Demonstrate ability and willingness to learn, strong attention to detail, positive attitude, and ability to be flexible and embrace change + Demonstrate a strong customer focus rooted in empathy + Communicate effectively with peers, management, and customers + Exercise good judgment and independent decision-making skills + Demonstrate exceptional listening, questioning, call control, and de-escalation techniques + Be proactive, have effective time management and organizational skills + Display dependability with a solid attendance record **Work Environment and Company Culture Highlights at arenaflex** * arenaflex is a dynamic and inclusive work environment that values diversity, equity, and inclusion * We strive to create a work environment that is supportive, rewarding, and empowering * Our mission is to change banking for good, with compassion and real solutions * We believe in the Power of One and strive to attract the best people to give them the opportunity to be great **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through the arenaflex Careers website. **Equal Opportunity Employer** arenaflex is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. arenaflex promotes a drug-free workplace and will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries. Apply for this job