Job Description
We are looking for a calm, highly discerning Community Moderator to manage comment sections on a high-engagement personality brand.
This is not a generic brand account.
Our audience is loyal, vocal, humorous, and occasionally chaotic. We need someone who can clean the perimeter without over-sanitizing the room.
Your job is to protect the brand from harassment, coordinated negativity, and purchase-deterrent language — while preserving authentic engagement.
⸻
Scope:
- Review and moderate Facebook comments daily (primary focus)
- Identify and remove harassment, defamation, threats, and coordinated negativity
- Remove unsubstantiated “scam” / “don’t buy” purchase-deterrent comments
- Maintain some natural skepticism and playful tone in comments (do NOT over-censor)
- Apply and refine keyword filters
- Block repeat offenders when necessary
- Escalate serious legal-risk content immediately
- Provide weekly moderation summary (volume + patterns + red flags)
Important:
This role is primarily defensive moderation. You will not be debating critics or writing long responses. Brand replies are handled internally.
⸻
Tone & Judgment Requirements:
- Calm under pressure
- Strong grasp of English nuance, sarcasm, and humor
- Able to distinguish between playful teasing vs. malicious attacks
- Never argumentative
- Never sarcastic
- Never engage in debates
- Preserve energy, remove toxicity
We are looking for someone who understands that controlled chaos is part of the brand — but personal attacks are not.
⸻
Trial Structure:
- 10 hours per week
- 30-day trial
- 3–4 check-ins per day during peak activity windows
- Weekly written report required
- Access via Meta Business Manager only (no direct login credentials)
⸻
Experience Required:
- Prior moderation of high-volume Facebook accounts
- Experience handling polarizing or personality-driven brands
- Strong familiarity with Meta Business Suite moderation tools
- Experience with keyword filtering and escalation processes
⸻
Please Include:
1. A specific example of moderating a polarizing account
2. How you differentiate between sarcasm and harassment
3. How you handle “This is a scam / don’t buy this” comments
4. Your hourly rate
Apply tot his job
Apply To this Job