Job Description
At arenaflex, we pride ourselves on delivering exceptional customer care to our federal, state, and commercial clients. As a leading provider of premium customer care call support, we're seeking energetic and motivated individuals to join our dynamic team. If you have a passion for helping others and providing top-notch service, this could be the ideal career for you. **About arenaflex** arenaflex is a forward-thinking organization that values its employees and strives to create a positive work environment. We believe in empowering our team members to grow and develop their skills, while providing exceptional customer care to our clients. Our commitment to excellence has earned us a reputation as a trusted partner in the industry. **Job Summary** As a Federal Financial Customer Service Representative, you will provide both inbound and outbound call support to our clients, utilizing various web-based systems to answer customer inquiries. You will be expected to provide exceptional customer service while following protocols and guidelines. This is a temporary position, and you will have the opportunity to work from home, but must be located in the Dallas/Fort Worth, TX area for the clearance process. **Responsibilities** * Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client-specific instruction. * Document each customer's inquiry information into a database. * Verify customers' information, making corrections and updates as needed. * Actively listen to recognize opportunities to offer additional information to callers, ensuring the caller and client have received the best customer service experience possible. * Follow-up with callers as necessary. * Use statistical contact center data to make improvements to performance. * Outbound calling for surveying to obtain client-specific information. * Shift and schedule adherence. **Qualifications** * High School Diploma or GED: must be able to provide proof of education, such as a diploma or college transcripts, at the time of offer. * This position requires US Citizenship or 3 years of permanent residency. * Prior call center or customer service experience is highly desired. * Effective verbal and written communication skills. * Ability to multi-task. * Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs. * Ability to sit for extended periods of time. * Ability to successfully pass a background investigation and drug screen. * Must successfully pass pre-employment criteria testing and internet speed test. **Background Requirements** * The position requires an extensive, multi-step federal clearance. * Candidates must be able to travel to the client's location to complete fingerprinting and security requirements. * Offices are located in Dallas, TX, and Atlanta, GA. * Candidates must have US Citizenship or three years of permanent residency. **Candidates must provide the following documentation to start the background process:** * Original or certified copy of the birth certificate OR passport. * Addresses, employment history/dates, and education for the last 10 years. * Two forms of valid, unexpired identification. * Job history template listing all work history, including dates. Estimation or incorrect job history dates may deem you ineligible. **Candidates must meet the following requirements to work from home:** * Must have the ability to provide a non-cellular high-speed internet service, such as Fiber, DSL, or cable modems, for a home office. * Must be able to meet the minimum internet speed requirements for the specific program, which are 50 MBPS download and 15 MBPS upload. * Hotspots, satellite, Wi-Fi, and wireless internet service are NOT allowed for this role. **Benefits and Compensation** * Competitive hourly rate of $21.97 per hour, including a $5.36 per hour H&W stipend. * Opportunity to work from home, with the flexibility to manage your schedule. * Comprehensive training program to ensure your success in the role. * Ongoing support and feedback from experienced team members. * Opportunities for career growth and advancement within the company. **Why Join arenaflex?** * We offer a dynamic and supportive work environment that encourages growth and development. * We provide comprehensive training and ongoing support to ensure your success in the role. * We offer competitive compensation and benefits, including the opportunity to work from home. * We are committed to creating a positive work environment that values diversity, equity, and inclusion. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. You will also be required to complete a digital interview, which will include assessments and a background check. **Equal Employment Opportunity** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their background, culture, or identity. We are proud to be an employer of choice for individuals with disabilities and are committed to providing reasonable accommodations to ensure equal access to employment opportunities. **Contact Us** If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you and exploring how you can join our dynamic team at arenaflex. Apply for this job