Job Description
About the position
- Responsibilities
- Call, email, and text study participants to complete follow-up surveys using a specific protocol and call script.
- Use search engines to locate respondents and find valid contact information.
- Accurately record verbal responses and data into the computer program.
- Report on work to the project manager and survey specialist.
- Attend team meetings via Zoom.
- Requirements
- Excellent people skills to establish and maintain positive engagement with study participants.
- Previous interviewing experience.
- Ability to keep project information confidential.
- Exceptional attention to detail.
- Excellent time management skills to meet deadlines.
- Strong oral and written communication skills.
- Good computer skills, including familiarity with MS Excel, Google Sheets, Gmail, and Zoom.
- High school diploma or GED equivalent.
- Nice-to-haves
- Experience in customer service.
- Experience working with sensitive information.
- Benefits
- Flexible schedule
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