Job Description
We're a marketing agency serving thousands of active small business clients. We're looking for a fractional COO who has deep experience optimizing operations at marketing agencies specifically. This is not a generalist ops role, we need someone who's solved the exact problems we're facing, at agencies like ours. What we need help with: - Auditing and improving internal processes across fulfillment, client communication, and team workflows - Building and documenting SOPs that actually get followed - Reducing client churn by improving quality and consistency of output - Improving timeliness of deliverables across all services - Identifying bottlenecks and implementing systems to fix them About you: You've done this before at marketing/creative agencies (not just "operations experience"—we want agency-specific) - You've worked with big teams and complex operations. - You're hands-on—you'll dig into our systems, workflows, and team dynamics, not just advise from a distance - You can point to measurable results: reduced churn, faster delivery times, improved client satisfaction Details: - Fractional/part-time engagement (likely 10-20 hrs/week to start) - Remote - Long-term engagement preferred—we want a partner, not a one-time audit To apply: Tell us about a specific marketing agency you've helped optimize operations for. What was broken, what did you implement, and what were the results? Apply tot his job