Job Description
About the position
The Fraud Specialist serves as a senior-level investigator within the Fraud Investigations team, responsible for conducting mid- to high-complexity fraud investigations across all lines of business. This role goes beyond standard fraud analysis by providing subject matter expertise, supporting fraud mitigation strategies, and mentoring junior analysts. A Certified Fraud Examiner (CFE), the Fraud Specialist leverages investigative acumen and advanced fraud detection tools to identify schemes, resolve complex cases, and reduce organizational risk.
Responsibilities • Lead complex fraud investigations (Level 2) involving digital account takeover, identity theft, synthetic fraud, internal fraud, and high-dollar losses. • Utilize fraud detection systems, internal case management tools, and third-party solutions (e.g., Giact, Pindrop) to identify patterns and investigate referrals. • Ensure accurate, complete, and timely documentation of investigative findings. • Collaborate with the SIU team when cases meet escalation thresholds or regulatory referral criteria.
• Support the QA process by serving as a peer reviewer or calibration partner for Level 1 and Level 2 cases. • Serve as a process SME to improve training materials, QA standards, and fraud typology guides in partnership with the Training and QA teams. • Work directly with call centers, customer service, and IT teams to understand fraud entry points and recommend control enhancements. • Conduct fraud trend analysis and share findings to support broader fraud prevention strategies. • Support the development and onboarding of new fraud analysts through mentoring and informal leadership.
• Maintain compliance with internal policies, industry best practices, and regulatory requirements. Requirements • Bachelor's degree in Criminal Justice, Business, or a related field. • Active Certified Fraud Examiner (CFE) credential required. • 5+ years of fraud investigation experience, including experience handling complex investigations across multiple product lines. • Advanced knowledge of fraud schemes and fraud detection tools (e.g., Giact, Pindrop, SecureLogix, FraudShare). • Strong written and verbal communication skills, including the ability to document findings clearly and concisely.
• Ability to mentor, influence, and support team members and cross-functional stakeholders. Nice-to-haves • Experience with call center red flags, identity validation, and online account takeover investigations strongly preferred. Benefits • Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being. • Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms).
These Company contributions vest immediately. • Employee Assistance Program: Confidential counseling services and resources are available to all employees. • Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000. • Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work. • Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.
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