Job Description
The Home2 Suites is looking for a front desk agent Candidate must be available to work weekends and holidays We are looking for positive and hardworking people to join our team. We are looking for individuals with a positive attitude, great work ethic, and who will strive for high quality customer service. • Preference will be given to those who have Hilton Experience and are familiar with PEP Property Management System • We are looking for Agents who will assure highest possible level of visitor and guest satisfaction by providing superior customer service. • You will be responsible for checking guests into and out of the hotel as well as answering phone calls, taking reservations and customer inquiries. • Previous front desk experience highly preferred. • Prior experience using windows based software including Microsoft Word, Excel, highly preferred. • Excellent organization and prioritization skill. Must be able to work well and collaborate with others. • May be required to stand for an extended period of time. MUST BE ABLE TO WORK A FLEXIBLE SCHEDULE. Primary Duties • Close business day and run night audit reports • Check guests into and out of the hotel in an accurate, speedy, and courteous manner. • Efficiently handles all payments received whether they are cash, credit card, checks, or traveler's checks. Balances/verifies all monetary transactions in the appropriate accounts. • Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained. • Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues. • Guest Service· Offers guests assistance whenever possible. • Responsible for resolving escalated customer relations issues. • Answers inquiries pertaining to hotel policies and services. • Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations. • Assist in other departments as needed. • Ensures systems and procedures are in place and followed for guest/staff safety and security. • Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies. • Properly compiles, completes, and distributes reports to all management and relevant staff. This is a great position with options to cross-train in other departments Good Pay with bonus and travel options--work with an amazing friendly/customer focused team. Please apply for this position by replying to this ad or dropping off a resume at at 390 Hawthorne Avenue SE, Salem, OR --Be prepared for a possible on the spot interview :) • *DO NOT CALL ABOUT THIS POSITION** REPLY TO THIS AD OR APPLY IN PERSON* Job Types: Full-time, Part-time Pay: From $15.50 per hour Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee discount • Flexible schedule • Health insurance • Life insurance • Referral program • Retirement plan • Vision insurance Work Location: In person Apply tot his job