Job Description
We are looking for a competent Administrative Assistant/Receptionist to help with the organization and running of the daily administrative operations of our insurance agency. The ideal candidate will be a hard-working professional able to undertake a variety of office support tasks and work diligently under pressure. This person will be comfortable working with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results. Most of all, we are looking for a candidate with a heart of service.
Responsibilities
Β Manage incoming calls
Β Identify and assess customersΒ needs to achieve satisfaction
Β Provide accurate, valid and complete information by using the right methods/tools
Β Keep records of customer interactions, process customer accounts and file documents (mostly digital)
Β Follow communication procedures, guidelines and policies
Β Take the extra mile to engage customers
Skills
Β Proven experience as a back-office assistant, office assistant, or in another relevant administrative role
Β Must be proficient in typing
Β Working knowledge of office equipment
Β Thorough understanding of office management procedures
Β Excellent organizational and time management skills
Β Analytical abilities and aptitude in problem-solving
Β Excellent written and verbal communication skills
Β Proficiency in MS Office, Outlook, Excel
Β Familiarity with CRM systems and practices
Β Insurance license is not mandatory, but extremely helpful
Β Ability to pass insurance exam within six months of hire
Benefit Conditions:
Β Waiting period may apply
Β Only full-time employees eligible
This Job Is:
Β A job for which military experienced candidates are encouraged to apply
Β Open to applicants who do not have a high school diploma/GED
Β Open to applicants who do not have a college diploma
Work Remotely
Β No
Job Type: Full-time
Pay: $32,500.00 - $35,000.00 per year
Benefits:
Β 401(k)
Β Dental insurance
Β Health insurance
Β Life insurance
Β Paid time off
Β Vision insurance
Schedule:
Β Monday to Friday
Education:
Β High school or equivalent (Required)
Experience:
Β Microsoft Office: 2 years (Required)
Β Customer Service: 2 years (Required)
License/Certification:
Β Insurance Producer License (Preferred)
Work Location: In person
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