Full Time Customer Service & E-Commerce Supervisor at arenaflex

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

*Join arenaflex's dynamic team and contribute to creating exceptional customer experiences in our stores. As a Full Time Customer Service & E-Commerce Supervisor, you will play a vital role in driving the success of our Customer Service & E-Commerce programs, ensuring seamless checkout experiences, and fostering a positive work environment.**

*About arenaflex**

arenaflex is a leading retailer dedicated to providing high-quality products and exceptional customer service. We are passionate about nourishing people and the planet, and our commitment to sustainability and social responsibility sets us apart. As a Full Time Customer Service & E-Commerce Supervisor, you will be part of a team that shares your values and is dedicated to making a positive impact.

*Key Responsibilities**

As a Full Time Customer Service & E-Commerce Supervisor, you will be responsible for:

Delivering outstanding customer experiences and holding Team Members accountable for delivering exceptional service
Establishing clear expectations for balancing in-store customer service and completing online orders
Monitoring in-store and online customer flow, assigning tasks, and balancing the needs of all customers
Seeking awareness of relevant competitors and industry trends
Ensuring an effective and efficient response to customer questions, requests, and/or concerns
Supporting collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners
Fostering a positive environment of outstanding teamwork, mutual respect, and exceptional morale
Maintaining Team Member safety and security standards
Ensuring compliance with relevant regulatory rules and standards
Developing, coaching, mentoring, and motivating Team Members to sustain a high-performing team and minimize turnover
Maintaining cleanliness of workspaces, including staging areas and coolers
Maintaining security of equipment, such as MSRs, phones, and currency counters
Proactively identifying process improvement opportunities
Consistently communicating and modeling arenaflex's core values, leadership principles, and supporting goals

*Essential Qualifications**

12+ months retail experience
Ability to perform task management, balancing dynamic customer flows
Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance)
Excellent interpersonal, motivational, team building, and customer relationship skills
Capable of teaching others in a positive and constructive manner
Proficient with email, Microsoft Office, and operations-related applications

*Preferred Qualifications**

Experience in a supervisory or leadership role
Knowledge of customer service principles and practices
Familiarity with e-commerce platforms and online ordering systems
Strong problem-solving and conflict resolution skills
Ability to work in a fast-paced environment and adapt to changing priorities

*Physical Requirements/Working Conditions**

Must be able to lift 50 lbs.
In an 8-hour workday: standing/walking 6-8 hours.
Hand use: Single grasping, fine manipulation, pushing, and pulling.
Work requires the following motions: bending, twisting, squatting, and reaching
Exposure to FDA-approved cleaning chemicals
Exposure to temperatures <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit
Ability to work in a wet and cold environment
Ability to work a flexible schedule, including nights, weekends, and holidays as needed
Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery

*Compensation and Benefits**

arenaflex offers a competitive hourly wage range of $16.50 - $30.20, commensurate with experience. Our comprehensive benefits package, "Whole Benefits," includes:

Health insurance
Retirement plan benefits
Eligibility for a store discount
Paid time off
Access to other benefit programs

*Equal Employment Opportunity**

arenaflex is an equal opportunity employer and provides a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic.

*How to Apply**

If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, apply now to join arenaflex's dynamic team. Please submit your application through our website.

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