Job Description
Job Title: Full-Time Customer Support & Closing Specialist – Petfood Brand (Live Chat)
Job Type: Full-time, long-term
Industry: Direct-to-consumer pet products
Language: English
Description:
We are a fast-growing e-commerce brand in the pet industry looking for a full-time customer support specialist. The position is focused on handling live chat conversations with existing or potential customers who reach out to us with product-related questions.
This is not a basic support role. The ideal candidate will be able to:
- Understand the customer’s needs and context
- Ask the right questions to identify underlying issues
- Recommend the most suitable product or solution
- Convert conversations into successful sales when relevant
- Follow up and ensure the client has a positive experience
What we're looking for:
- Full-time availability (aligned with European time)
- Experience in customer service, ideally via live chat
- Strong written communication skills in English
- Ability to guide customers and handle objections with empathy
- Reliable, autonomous, and looking for a long-term partnership
- Comfortable with diagnosing needs and recommending solutions
Nice to have:
- Experience in e-commerce, pet-related products, or DTC brands
- Previous experience in a support + sales hybrid role
To apply:
In your proposal, please briefly describe your past experience in customer support and confirm your weekly availability. Candidates who demonstrate reliability and a service-oriented mindset will be prioritized.
Apply Now
Apply Now