Job Description
A new position has opened up at workwarp for a Customer Support - Remote! We offer a flexible, hybrid Remote arrangement for this position. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is benchmarked at a competitive salary.
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Join Team IronwoodAre you curious, motivated, and forward-thinking? Do you enjoy thinking outside of the box? At Ironwood, you will have the opportunity to help small businesses across the United States be competitive and grow.
If you are a creative and analytical problem solver with a compassionate spirit and desire to help others, Ironwood could be the place to further your career. Become a part of our empowering team driven by integrity, transparency, and teamwork.
Job Duties and Responsibilities:
รย Provide enthusiastic customer service for inbound/outbound phone and email support
รย Be compassionate and dedicated in handling escalated issues
รย Work closely and professionally with other departments for the best resolution
รย Must be versatile in managing multiple software programs while conversing with all levels of internal and external customers
รย Maintain and promote excellent client relations by managing prompt, efficient, and accurate responses to email and phone communications
รย Deliver strong and proactive follow-up to customers
รย Adhere to defined procedures, standards, and performance expectations
Required Skills:
Communication:
รย Clear and effective communication skills (in person, phone, email, etc.)
รย Ability to communicate across all levels with internal and external customers
รย Excellent documentation skills
รย Keen comprehension skills รย ability to clearly understand and state the issues customers present
รย Good composition skills รย ability to compose a grammatically correct, concise, and accurate written response
รย Excellent attention to detail
Customer Focus:
รย Ability to listen, empathize, and understand customer concerns
รย Strong interpersonal skills
รย Demonstrable conflict resolutions and negotiating skills
รย Ability to determine customer needs and provide appropriate solutions
Problem Solving:
รย Take ownership of issues and strive for one-call resolution
รย Ability to make quick and accurate judgments and decisions
รย Strong time management skills
รย Action oriented and self-disciplined
รย Organized and detail-oriented
Technology:
รย Proficient with Microsoft Office programs
รย Excellent data entry and documentation skills
รย Ability to quickly learn and understand new programs and technology
รย Quickly develop a strong knowledge of payments products
รย Ability to work in a fast-paced, technology-driven environment
Qualifications:
รย High School Diploma required. Bachelorรยs degree preferred; equivalent work experience considered
รย Two years of customer service experience preferred
รย Knowledge of payments industry a plus
รย Bilingual English/Spanish a plus
This full-time customer service position location is preferred in Oxford, Mississippi, with competitive compensation and benefits.
To be considered, submit your cover letter and resume on our website, Team Ironwood. No calls, please. If you are selected for an interview, you will be contacted.
Selected candidates will be subject to a background check prior to receiving an employment offer. Apply Job!
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Are You the One We're Looking For?
If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.
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