Job Description
About arenaflex
arenaflex is a proud community‑focused financial institution serving the people and businesses of New Hampshire. With deep roots in the local economy, arenaflex combines the personalized service of a neighborhood bank with the stability and resources of a modern financial organization. Our mission is to empower our members to achieve their financial goals through trusted advice, innovative solutions, and a genuine commitment to community wellbeing. As we continue to expand our footprint, we are looking for dedicated professionals who share our values of integrity, collaboration, and excellence.
Why This Role Is a Great Fit for You
Are you passionate about delivering top‑tier customer experiences while mastering the fundamentals of banking operations? In this dual‑role position, you’ll serve as both a front‑line teller and a backup Customer Service Representative (CSR) at our bustling Plymouth branch. You’ll be the friendly face that greets members, the accurate hand that processes cash, and the knowledgeable guide who connects members with the right products and services. If you thrive in a fast‑paced, people‑centric environment and enjoy the satisfaction of balancing a cash drawer down to the last penny, this opportunity is designed for you.
Key Responsibilities
Core Teller Duties
- Process a high volume of customer transactions—including deposits, withdrawals, loan payments, and check cashing—with speed and precision.
- Accurately sell and issue cashier’s checks, money orders, and other negotiable instruments.
- Maintain a balanced cash drawer and monitor ATM cash levels throughout each shift.
- Scan and prepare teller transaction batches for electronic submission, ensuring compliance with regulatory standards.
- Order cash for the branch and serve as a backup resource for cash‑ordering needs during peak periods.
Customer Service Representative (Backup) Duties
- Answer member inquiries regarding account balances, transaction history, and product features.
- Identify opportunities to cross‑sell arenaflex’s suite of banking products—including personal checking, savings, loans, and digital banking tools.
- Assist members with setting up online and mobile banking, troubleshooting technical issues, and navigating self‑service kiosks.
- Provide guidance on financial planning resources, community events, and educational workshops offered by arenaflex.
- Step in to support fellow branch staff during peak traffic, ensuring a seamless member experience at all times.
Essential Qualifications
- Exceptional Customer Service Skills: Demonstrated ability to greet members warmly, listen actively, and resolve concerns with empathy.
- Strong Communication: Clear verbal and written communication skills essential for explaining banking procedures and product benefits.
- Cash Handling Experience: Prior experience managing cash drawers, processing cash transactions, and adhering to strict audit controls.
- Attention to Detail: Precision in data entry, transaction verification, and compliance documentation.
- Technology Aptitude: Comfortable using computers, point‑of‑sale systems, and learning new banking software quickly.
- Team Orientation: Ability to collaborate with tellers, loan officers, and branch managers to meet collective goals.
- High school diploma or equivalent; associate’s degree or banking certification is a plus.
Preferred Qualifications & Additional Skills
- Previous experience in a community bank or credit union environment.
- Knowledge of federal banking regulations (e.g., Regulation E, AML, BSA).
- Familiarity with digital banking platforms, mobile apps, and online account opening processes.
- Certification such as Certified Banking & Financial Professional (CBFP) or equivalent.
- Demonstrated commitment to diversity, equity, and inclusion in workplace interactions.
Compensation & Benefits
We offer a competitive hourly wage of $18.00 with the potential for performance‑based increases. In addition, arenaflex provides a comprehensive benefits package designed to support your health, financial security, and personal development.
- Medical, dental, and vision insurance with employer contributions.
- Life insurance and long‑term disability coverage.
- Paid time off (PTO) accruals plus 11 paid holidays each year.
- 401(k) retirement plan featuring a company match to help you build a secure future.
- Student loan repayment assistance and tuition reimbursement for continuing education.
- Employee discounts on banking products and community partnership programs.
Career Growth & Learning Opportunities
At arenaflex, your career path is as dynamic as the banking industry itself. As you master teller and CSR responsibilities, you’ll have access to:
- Structured training programs covering advanced cash management, loan processing, and compliance.
- Mentorship from seasoned branch managers and senior bankers.
- Opportunities to specialize in areas such as wealth management, business banking, or digital product development.
- Cross‑branch projects that expand your network and expose you to broader operational strategies.
- Pathways to supervisory roles, including Lead Teller, Assistant Branch Manager, or Branch Manager, based on performance and ambition.
Work Environment & Culture at arenaflex
Our Plymouth branch is a vibrant, community‑centric location where collaboration is encouraged, and each employee’s contribution is celebrated. Key cultural attributes include:
- Member‑First Mindset: Every decision centers on delivering value to our members and strengthening local relationships.
- Inclusive Atmosphere: arenaflex actively promotes a workplace where diverse perspectives thrive and everyone feels respected.
- Continuous Innovation: While honoring tradition, we invest in modern technology to enhance the member experience and streamline operations.
- Community Involvement: Employees are invited to participate in local volunteer initiatives, financial literacy workshops, and sponsorship events.
- Work‑Life Balance: Flexible scheduling, predictable shift patterns, and a supportive management team help you maintain personal well‑being.
Commitment to Diversity & Equal Opportunity
arenaflex is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
How to Apply
If you’re ready to join a forward‑thinking community bank where your skills are valued and your career can flourish, we encourage you to submit your application today. Click the “Apply Now” button below, attach your resume, and include a brief cover letter outlining why you’re excited about the Teller & Backup CSR role at arenaflex.
Apply Now – Become a Member of the arenaflex Team
Final Thoughts
At arenaflex, you won’t just be handling transactions—you’ll be building relationships, supporting local families and businesses, and growing your professional expertise in a supportive, people‑first environment. Take the next step in your banking career and make a meaningful impact in Plymouth, NH. We look forward to meeting you!
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