General Manager (GM) of Revenue Operations

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

General Manager (GM) of Revenue Operations
Start Date: Q2 2026

Position Summary

The General Manager (GM) of Revenue Operations is a seasoned leader responsible for driving the strategic vision, operational efficiency, and profitability of the service line. This role demands a strong balance of business acumen, service delivery expertise, and leadership capabilities. The GM will oversee day-to-day operations to ensure optimal service performance while fostering innovation, growth, and cross-functional collaboration.

As the senior-most delivery executive, the GM is responsible for all services, offerings, and performance KPIs related to their business line. They will engage directly in sales cycles and delivery engagements, contributing as both an expert and a leader. While they play an active role in sales conversations, their primary focus is on execution, ensuring delivery excellence, and managing teams to drive growth within the service line. They will train, coach, and mentor team members, cultivating a high-performance culture.

The GM is also responsible for incubating and scaling new business areas while managing the Company’s expected KPIs pertaining to revenue, profitability, and customer satisfaction.

The ideal candidate brings a strong blend of operational and systems thinking, with deep functional expertise and practical experience. They are well-versed in industry trends, aligning Marketing, Sales, Customer Success, and Finance around revenue performance.

Key Responsibilities

Lead the development of business strategies for Revenue Operations, driving financial and operational goals while staying ahead of industry advancements.
Collaborate with leadership to define growth plans, market expansion, and act as the subject-matter expert, seller, and manager for the service line.

Oversee service line performance, ensuring efficiency, profitability, and continuous improvement through key metrics.
Identify operational gaps and implement strategies to mitigate risks and enhance service quality.

Hire, train, and mentor key team members to ensure successful service delivery and high performance.
Foster a culture of collaboration and accountability, aligning teams with corporate objectives and strategy.

Own and refine service line offerings, ensuring scalability, consistency, and alignment with customer needs.
Integrate service lines to enhance the experience for stakeholders, improving customer satisfaction and business outcomes.

Lead a high-performing RevOps delivery team of consultants, analysts, and architects to deliver measurable outcomes across the customer lifecycle.
Drive operational excellence through processes, tools, and staying attuned to client needs and HubSpot platform updates.

Build strategic partnerships and act as an executive sponsor for key accounts to drive growth and engagement.
Align sales strategies with service delivery capabilities to strengthen market positioning.

Oversee budgeting, forecasting, and financial planning, ensuring resource allocation aligns with service demand and profitability.
Conduct capacity planning to optimize headcount and cost efficiency, ensuring scalability.

Assess market needs with business leaders to strategically deploy new service lines and expand the company's footprint.
Ensure alignment between emerging business opportunities and operational execution.

Proven leadership experience in managing a business line, service operations, or a similar role in a fast-paced, growth-oriented environment.
Expertise in CRM and GTM systems (HubSpot, Salesforce, etc.)
Deep service delivery expertise with a track record of implementing scalable frameworks and driving operational improvements.
Strong financial acumen, including experience with budgeting, cost management, and profitability optimization.
Excellent collaboration skills, with the ability to work cross-functionally with revenue, operations, and executive teams.
Demonstrated ability to lead, mentor, and develop high-performing teams.
Experience managing strategic accounts and partnerships to drive business growth.
Hands-on experience in the domain area gained through working in industry, leading functional areas, and consulting within relevant practices.

10+ years in Revenue Operations, Sales/Marketing Operations, or GTM Strategy
Consulting experience or prior experience at a HubSpot Solutions Partner is strongly preferred
Deep understanding of the HubSpot ecosystem and related GTM systems (e.g., Salesforce, Databox, etc.)
Proven leadership of cross-functional teams and P&L ownership
Strategic mindset paired with operational rigor and customer obsession
Comfortable in a fast-paced, entrepreneurial environment

Experience building a RevOps function or consulting practice from scratch
HubSpot certifications (Ops Hub, CRM Implementation, Reporting, etc.)
Thought leadership in the RevOps community (content, events, etc.)
Familiarity with B2B SaaS or tech-enabled services

Work Environment

This role offers remote, hybrid, or in-office work arrangements based out of our Burlington, VT headquarters at Hula Lakeside. Team members are expected to work standard business hours aligned to Eastern Time, with occasional flexibility for collaboration.

While travel is not a regular requirement, we create intentional opportunities to participate in company gatherings or work-related events a few times per year.

Compensation and Benefits

Base salary plus an uncapped commission-based incentive structure tied to individual performance
Medical, dental, and vision coverage
Employer-sponsored 401(k)
Paid parental leave
Flexible vacation and sick time
Life insurance and disability coverage
President’s Club recognition and rewards for top performers

Core Values